Senior Experience Researcher: Insights & UX Strategy

JPMorganChase; New York (NY); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking an Experience Research Senior Associate to lead advanced user research across products and services in a cross-functional environment. You will shape experiences through qualitative and quantitative methods, turning insights into actionable recommendations that influence design, architecture, and functionality.

With 3+ years of experience in generative and evaluative UX research, you will design studies, analyze data, and guide teams on effective methods while staying current

Qualifications

• 3+ years of experience in generative and evaluative UX research using advanced methods.
• Strong proficiency in both quantitative and qualitative research and data analysis.
• Knowledge of UX design principles and ethnographic approaches shaping experiences.

Responsibilities

• Conduct and execute studies using surveys, interviews, ethnography, and mixed methods.
• Analyze data, identify patterns, and provide actionable design recommendations.
• Collaborate with cross-functional teams to embed insights into product development.
• Contribute to research strategies and align craft with business goals and metrics.
• Stay current with industry trends and translate insights into team actions.

Skills

UX Research

Qualitative Methods

Quantitative Methods

Ethnography

Survey Design

Job description

Chase is seeking an Experience Research Senior Associate to lead advanced user research across products and services in a cross-functional environment. You will shape experiences through qualitative and quantitative methods, turning insights into actionable recommendations that influence design, architecture, and functionality.

With 3+ years of experience in generative and evaluative UX research, you will design studies, analyze data, and guide teams on effective methods while staying current