Senior Experience Research Associate

JPMorganChase; Jersey City (NJ); On-site; USD 120,000 - 170,000; Full time

Job summary

JPMorganChase seeks an experienced Experience Research Senior Associate to shape user experiences across our products and services. You will lead research studies, translating insights into actionable design recommendations and collaborating with product, design, and engineering teams to guide decision-making.

Expertise in ethnography and AI-enabled research is highly valued to influence product strategy and innovation.

Qualifications

• Formal training or certification on experience research concepts and 3+ years applied experience
• 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
• Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
• Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
• Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs
• Demonstrates proficiency in AI-assisted research methodologies and data analysis
• Stay on top of AI use for research trends including ethics, privacy, human in the loop, and accountability
• At least a Master's Degree in a relevant field (Psychology, Cognitive Science, Human Factors, HCI, Anthropology, Sociology, or similar), or equivalent practical experience
• Experience working in qualitative or mixed methods user research for digital products
• Understanding of the strengths and weaknesses of different research methods, and when and how to apply them in the product development process
• Excellent communication and presentation skills
• Ability to work and lead independently and feel comfortable navigating ambiguity
• Familiarity and comfort with Software Development Lifecycle (SDLC) concepts
• Comfortable working with a wide range of stakeholders including product managers, design leads, development leads, and others representing various business needs

Responsibilities

• Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
• Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
• Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
• Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
• Stay current with industry trends and incorporate knowledge into team insights
• Demonstrate interest in and understanding of current trends in AI/ML and data processing

Skills

Qualitative research

Quantitative research

Ethnography

AI in research

Cross-functional collaboration

Education

Master's degree

Tools

User research tools

Analytics software

Job description

JPMorganChase seeks an experienced Experience Research Senior Associate to shape user experiences across our products and services. You will lead research studies, translating insights into actionable design recommendations and collaborating with product, design, and engineering teams to guide decision-making.

Expertise in ethnography and AI-enabled research is highly valued to influence product strategy and innovation.