Experience Research VP: UX Insight & Strategy

JPMorgan Chase & Co.; Plano (TX); On-site; USD 160,000 - 250,000; Full time

Job summary

JPMorgan Chase & Co. in the United States is seeking an experienced Experience Research Vice President in Identity & Access Management to shape user experience across products and services.

You will lead research strategies, mentor junior researchers and designers, and collaborate with cross-disciplinary teams to translate insights into product improvements, ensuring customer-centric decision making. This role demands deep methods expertise, strong communication, and a passion for coaching in a

Qualifications

• 5+ years of experience in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods.
• Proven ability to conduct ethnography, surveys, interviews, and advanced data analysis to derive actionable insights for user experience design.
• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design.
• Experience collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization.
• Experience designing high-quality research studies with an iterative mindset, adapting study parameters to changing product design needs.

Responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
• Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
• Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market

Skills

UX research methods

Quantitative research

Qualitative research

Mentoring

Cross-functional collaboration

Leadership

Job description

JPMorgan Chase & Co. in the United States is seeking an experienced Experience Research Vice President in Identity & Access Management to shape user experience across products and services.

You will lead research strategies, mentor junior researchers and designers, and collaborate with cross-disciplinary teams to translate insights into product improvements, ensuring customer-centric decision making. This role demands deep methods expertise, strong communication, and a passion for coaching in a