Senior Experience Designer — Payments UX

JPMorganChase; Chicago (IL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

On-site wellness centers

Retirement plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. in Chicago seeks an Experience Design Senior Associate on the Commercial & Investment Bank Payments team to shape user experiences by applying advanced experience design principles across products and services.

You will collaborate with cross-functional teams to create inclusive, accessible solutions for a diverse range of users. As a core contributor, you will align user needs with business goals, translate complex requirements into actionable insights, and drive strategic

Qualifications

• 3+ years in a user experience design role focused on digital products and services.
• Proven ability to create visually appealing and functional experiences using industry-standard tools (Figma, VS Code, Copilot, Claude Code).
• Experience designing across web, mobile, and other digital channels.
• Ability to interpret complex requirements and translate them into actionable insights.

Responsibilities

• Design and develop smart interactions and ensure consistency across products, platforms, and stakeholders.
• Apply information architecture and storytelling to create user-centric designs that improve navigation and findability.
• Conduct data-driven analyses to inform design decisions and strategies.
• Collaborate to incorporate inclusive design principles and accessibility guidelines for diverse users.
• Iterate designs based on user feedback and insights to improve the overall experience.
• Analyze market trends and user research to inform design decisions and team strategy.
• Present design work clearly to stakeholders and executives.

Skills

User experience design

Wireframing

Journey mapping

Prototyping

Accessibility design

Data-driven design

Tools

Figma

VS Code

Copilot

Claude Code

Job description

JPMorgan Chase & Co. in Chicago seeks an Experience Design Senior Associate on the Commercial & Investment Bank Payments team to shape user experiences by applying advanced experience design principles across products and services.

You will collaborate with cross-functional teams to create inclusive, accessible solutions for a diverse range of users. As a core contributor, you will align user needs with business goals, translate complex requirements into actionable insights, and drive strategic