Executive Director, Experience Design & Strategy

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 180,000 - 280,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Experience Design Executive Director in Banking Payments to lead a team of designers shaping user journeys across digital channels.

You will set UX strategy, mentor a diverse group, and drive inclusive design while collaborating with product, technology, data, and operations to deliver scalable, compliant design solutions for complex financial services.

Qualifications

• 7+ years in UX design with focus on interaction design and IA.
• Proven leadership of diverse experience design teams.
• Experience with inclusive design and accessibility guidelines.

Responsibilities

• Develop and implement UX strategies aligned with business goals.
• Mentor and lead a team of experience designers.
• Stay current with industry trends and emerging technologies.
• Design methods using insights from KPIs and data to improve UX.
• Lead experience strategy across digital banking and payments journeys.
• Collaborate with Product, Tech, Data, Legal, and Operations.

Skills

User experience design

Interaction design

Information architecture

Visual design

Storyboarding

Data fluency

Leadership

Inclusive design

Accessibility standards

Stakeholder management

Job description

JPMorgan Chase & Co. is seeking an Experience Design Executive Director in Banking Payments to lead a team of designers shaping user journeys across digital channels.

You will set UX strategy, mentor a diverse group, and drive inclusive design while collaborating with product, technology, data, and operations to deliver scalable, compliant design solutions for complex financial services.