Senior Experience Designer — Digital Guest Journeys

Norwegian Cruise Line Group Italy S.r.l.; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a Principal Experience Designer to own the unified digital design experience across the guest journey—from Shop to Next Cruise. You will partner with Sr.

Product Owners and other principals to ensure a single, brand-anchored design standard, not a patchwork across stages. You will set direction, guide design systems, and mentor designers across product, content, and technology teams without direct reports.

Qualifications

• 7+ years of digital/UX experience across web, mobile, and CRM touchpoints.
• Experience guiding design direction across multiple products or teams.
• Experience establishing and governing design systems or component libraries.
• Experience in large, matrixed organizations with cross-functional collaboration.
• Ability to translate business goals into guest-centered design solutions.
• Experience partnering with engineering to deliver production-ready designs.
• Familiarity with travel, hospitality, or high-consideration purchases.

Responsibilities

• Own end-to-end digital design vision and standards for the guest journey across web, app, and CRM.
• Act as SME on digital experience design and translate goals into cohesive design solutions.
• Collaborate with Technology to ensure standards are feasible and implemented.
• Advise on validation priorities and interpret usability data to guide decisions.
• Establish and govern scalable design standards, components, and guidelines across journey stages.
• Mentor designers embedded across teams without direct management authority.

Skills

UX Design

Design Systems

Cross-functional collaboration

Stakeholder influence

Prototyping

Information architecture

Accessibility standards

Portfolio results

Education

Bachelor's Degree

Tools

Figma

Sketch

Adobe Creative Suite

Job description

Norwegian Cruise Line Holdings Ltd. is seeking a Principal Experience Designer to own the unified digital design experience across the guest journey—from Shop to Next Cruise. You will partner with Sr.

Product Owners and other principals to ensure a single, brand-anchored design standard, not a patchwork across stages. You will set direction, guide design systems, and mentor designers across product, content, and technology teams without direct reports.