Lead Experience Designer - Digital Guest Journeys

Norwegian Cruise Line; Miami, Northern (FL, KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Norwegian Cruise Line is seeking a Principal Experience Designer to own the unified digital design experience across the guest journey: Shop, Book, Presail, Onboard, and Next Cruise. You will set design direction and mentor designers across product, content, technology, and partner teams.

You will collaborate with Sr. Product Owners and Engineering to translate business goals into cohesive design solutions, ensuring accessibility and brand fidelity across web, app, and CRM touchpoints in a

Qualifications

• 7+ years of digital/UX experience across web, mobile, and CRM touchpoints.
• Experience establishing and governing design systems across multiple product teams.
• Experience mentoring designers in non-supervisory roles.

Responsibilities

• Own the end-to-end digital design vision and standards across web, app, and CRM touchpoints.
• Advise Sr. Product Owners on translating business goals into cohesive design solutions.
• Partner with engineering to ensure design standards are technically feasible and implemented.
• Guide and mentor designers embedded on cross-functional teams.

Skills

UX design principles

Interaction design

Information architecture

Accessibility standards

Design tools (Figma)

Sketch

Adobe Creative Suite

Design systems

Stakeholder influence

Analytical skills

Communication

AI personalization awareness

Education

Bachelor's Degree in Graphic Design/Industrial Design/Visual Communication Design or related field

Tools

Figma

Sketch

Adobe Creative Suite

Job description

Norwegian Cruise Line is seeking a Principal Experience Designer to own the unified digital design experience across the guest journey: Shop, Book, Presail, Onboard, and Next Cruise. You will set design direction and mentor designers across product, content, technology, and partner teams.

You will collaborate with Sr. Product Owners and Engineering to translate business goals into cohesive design solutions, ensuring accessibility and brand fidelity across web, app, and CRM touchpoints in a