Director of Digital Product — Guest Experience

NCL Bahamas Ltd.; Kentucky; On-site; USD 140,000 - 210,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) seeks a Director, Digital Product to own the end-to-end digital guest journey across web and mobile experiences. You will define vision, roadmap, and performance while leading Senior Product Owners responsible for key journey stages.

In a matrixed organization, you will partner with Design, CRM & Loyalty, Personalization, Testing, Technology, and other stakeholders to deliver a cohesive guest experience that drives measurable outcomes.

Qualifications

• Minimum 6 years of experience in digital product management, including at least 3 years of experience leading product teams.
• Experience owning and optimizing multi-stage digital journeys with measurable outcomes across the lifecycle.
• Experience building and scaling product teams, including coaching Product Owners/Managers.

Responsibilities

• Lead end-to-end digital guest journey across discovery, purchase, pre-arrival planning, live experience, and re-engagement.
• Own digital product performance and KPIs including booking share, conversion, and guest satisfaction.
• Build and lead the Product Owner team with clear priorities and accountability.

Skills

Digital product strategy

Roadmap development

Backlog prioritization

Cross-functional leadership

Analytics & performance

Stakeholder management

Education

Bachelor's degree in Business/Marketing/CS

Job description

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) seeks a Director, Digital Product to own the end-to-end digital guest journey across web and mobile experiences. You will define vision, roadmap, and performance while leading Senior Product Owners responsible for key journey stages.

In a matrixed organization, you will partner with Design, CRM & Loyalty, Personalization, Testing, Technology, and other stakeholders to deliver a cohesive guest experience that drives measurable outcomes.