Senior Experience Designer: AI-Powered UX & Conversation

Information Technology Senior Management Forum; New York (NY); Hybrid; USD 66,000 - 206,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Long-term disability

401(k)

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture Song is seeking an Experience Designer to shape AI-powered customer service experiences across screen-based and conversational interfaces. You will work with cross-functional teams to design end-to-end solutions that are intuitive, trustworthy, and human at enterprise scale.

Bring 3+ years in UI/UX or product design, plus hands-on experience with Figma and AI-driven interfaces. This role emphasizes accessibility, collaboration, and delivering measurable business impact.

Qualifications

• 3+ years experience delivering UI/UX or product design for screen-based digital products.
• 1+ years designing conversational or AI-driven experiences such as chatbots or voice interfaces.
• 2+ years owning 2–3 end-to-end product or service design initiatives from discovery to execution.
• 2+ years using Figma for production work with components, variants, auto-layout and interactive prototyping.
• 2+ years collaborating with 3+ cross-functional roles in agile or iterative delivery environments.

Responsibilities

• Own end-to-end UX and product design for AI-powered customer service solutions, from discovery to high-fidelity prototypes.
• Design screen-based interfaces for chat experiences, agent dashboards, escalation workflows, and self-service tools.
• Translate complex AI behaviors into transparent, controllable user experiences.
• Partner with product managers, AI/NLP engineers, and CX strategists to align design with system behavior.
• Plan usability testing and iterate designs based on qualitative and quantitative insights.
• Contribute to AI-native design systems with accessibility-compliant UI patterns.
• Collaborate with service and conversation designers to ensure an end-to-end journey.
• Advocate for inclusive, accessible design across AI-generated content and interactions.

Skills

UI/UX design

Conversational design

Product design ownership

Figma

Cross-functional collaboration

Education

Bachelor's degree in design or related field

Tools

Figma

Job description

Accenture Song is seeking an Experience Designer to shape AI-powered customer service experiences across screen-based and conversational interfaces. You will work with cross-functional teams to design end-to-end solutions that are intuitive, trustworthy, and human at enterprise scale.

Bring 3+ years in UI/UX or product design, plus hands-on experience with Figma and AI-driven interfaces. This role emphasizes accessibility, collaboration, and delivering measurable business impact.