AI-Driven Experience Designer — UI/UX & Conversation

Accenture; New York (NY); On-site; USD 66,000 - 206,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid holidays

Job summary

Accenture Song is seeking an Experience Designer to shape how people interact with AI-powered customer service products, blending UI/UX with GenAI in screen-based and conversational experiences.

You will work with a cross-disciplinary team of service designers, product designers, conversation designers, AI engineers, and CX strategists to deliver end-to-end customer journeys at enterprise scale and measurable impact.

Qualifications

• 3+ years of professional experience delivering UI/UX or product design for screen-based digital products (web and/or mobile)
• 1+ years experience designing conversational or AI-driven experiences, such as chatbots, virtual agents, or voice interfaces
• 2+ years of ownership of at least 2–3 end-to-end product or service design initiatives, from discovery through high-fidelity execution
• 2+ years of advanced, hands-on experience using Figma for production work, including components, variants, auto-layout, and interactive prototyping across multiple shipped experiences
• 2+ years of demonstrated experience collaborating with 3 or more cross-functional roles within agile or iterative delivery environments

Responsibilities

• Own end-to-end UX and product design for AI-powered customer service solutions, from discovery and research through wireframes, high-fidelity prototypes, and design system contributions
• Design screen-based interfaces for chat experiences, agent dashboards, escalation workflows, and self-service tools across web and mobile platforms
• Translate complex AI behaviors into clear, transparent, and controllable user experiences
• Partner closely with product managers, AI/NLP engineers, and CX strategists to align design intent with system behavior and business requirements
• Plan and conduct usability testing, synthesize qualitative and quantitative insights, and iterate designs based on evidence
• Contribute to AI-native design systems, including accessibility-compliant UI patterns, fallback and error states, and human-in-the-loop interactions
• Collaborate with service and conversation designers to ensure screen-based and conversational touchpoints form a cohesive end-to-end journey
• Advocate for inclusive, accessible design across all experiences, including AI-generated content and interactions

Skills

UI/UX design

Product design

Chatbot design

AI/NLP collaboration

Usability testing

Education

Bachelor's degree in design

Tools

Figma

Job description

Accenture Song is seeking an Experience Designer to shape how people interact with AI-powered customer service products, blending UI/UX with GenAI in screen-based and conversational experiences.

You will work with a cross-disciplinary team of service designers, product designers, conversation designers, AI engineers, and CX strategists to deliver end-to-end customer journeys at enterprise scale and measurable impact.