Senior Experience Designer — AI-Driven Research

Bank of America; Charlotte (NC); On-site; USD 166,000 - 186,000; Full time

Job summary

Bank of America’s Experience Design (XD) team seeks an XD III who leads the vision of how users interact with digital capabilities, complex flows, and multi-feature designs across initiatives. This senior IC shapes strategy, synthesizes insights, and delivers scalable design research across AI-driven experiences and cross-functional programs.

The role requires strong research leadership, collaboration with product, design, and engineering, and the ability to drive end-to-end experiences with a

Qualifications

• 8+ years of industry design experience with multidisciplinary design research.
• Experience researching AI-enabled experiences and responsible AI considerations.
• Strong cross-functional collaboration with product and engineering teams.

Responsibilities

• Crafts complex world-class software solutions within time, scope and budget by establishing XD frameworks.
• Aligns to vision and strategy throughout the end-to-end product development lifecycle.
• Persuades during ambiguous conversations with teammates, partners, and stakeholders.
• Operates independently and pro-actively resolves issues with limited direction.

Skills

User Experience Design

Critical Thinking

Collaboration

Adaptability

Stakeholder Management

Usability Testing

Agile Practices

Presentation Skills

Education

High School Diploma / GED

Job description

Bank of America’s Experience Design (XD) team seeks an XD III who leads the vision of how users interact with digital capabilities, complex flows, and multi-feature designs across initiatives. This senior IC shapes strategy, synthesizes insights, and delivers scalable design research across AI-driven experiences and cross-functional programs.

The role requires strong research leadership, collaboration with product, design, and engineering, and the ability to drive end-to-end experiences with a