AI-Driven Experience Design III: End-to-End UX Leader

Bank of America; Boston (MA); On-site; USD 166,000 - 186,000; Full time

Job summary

Bank of America is seeking an Experience Design (XD) III to lead the vision and team understanding of how users interact with our digital capabilities. This AI-first senior individual contributor role spans research, analytics, and product development across multiple initiatives.

You will drive strategy, collaborate with product management and engineering, and deliver high-quality experiences on complex, multi-feature platforms, aligning with business goals and customer needs.

Qualifications

• 8+ years of industry design experience with multidisciplinary research
• Experience researching multi-channel consumer-facing apps, AI-powered experiences
• Strong understanding of user-centered design principles and best practices
• Proven track record partnering with cross-functional product teams to ship digital products
• Experience leveraging qualitative, quantitative, attitudinal and analytics data to drive decisions

Responsibilities

• Lead, design, optimize and deliver advanced XD research across multiple initiatives
• Collaborate with product design, content design, design research, design operations, and design technology
• Develop scalable research frameworks and knowledge management practices
• Translate research insights into actionable design recommendations

Skills

Experience design leadership

Multidisciplinary research

AI-enabled experiences

Product design collaboration

User research methods

Design systems

Communication skills

Education

Bachelor's degree in design or related field

Tools

Figma

Copilot

Github

Lovable

Cursor

Claude Code

JIRA

Confluence

Job description

Bank of America is seeking an Experience Design (XD) III to lead the vision and team understanding of how users interact with our digital capabilities. This AI-first senior individual contributor role spans research, analytics, and product development across multiple initiatives.

You will drive strategy, collaborate with product management and engineering, and deliver high-quality experiences on complex, multi-feature platforms, aligning with business goals and customer needs.