Executive Support Specialist

Franklin Fitch; New York (NY); On-site; USD 126,000 - 154,000; Full time

Job summary

Franklin Fitch is seeking an Executive Support Specialist to provide high-touch IT support to senior executives and assistants onsite in Midtown Manhattan. You will own issues end-to-end, escalate when needed, and ensure smooth operations across endpoint, identity, mobile, AV and conferencing systems.

You'll join a fast-paced, high-profile environment and be part of on-call rotations, with evenings/weekends occasional, leveraging Microsoft 365, Intune, Autopilot, Apple Business Manager and

Qualifications

• 7 to 10 years of IT end user computing or service delivery experience.
• 3+ years supporting executives or VIPs in a white glove environment.
• Strong hands on experience with Microsoft 365, Entra ID, Intune, Windows 11 and Autopilot.
• Experience with Apple Business Manager, iPhone management and MFA.
• Strong conference room and video conferencing experience.
• Experience with ServiceNow or a similar ITSM platform.
• Polished communication skills with the ability to stay calm under pressure.
• High level of discretion when working with senior stakeholders.
• Comfortable with scheduled on call and occasional out of hours support.
• Authorized to work in the US.

Responsibilities

• Provide white glove IT support to senior executives and their assistants, owning issues through to resolution.
• Act as a senior escalation point for complex end user issues across the wider business.
• Support users across office, remote and international environments.
• Manage executive devices, including laptops, iPhones, Intune, Autopilot and Apple Business Manager.
• Support conference rooms, AV, executive meetings and business critical events.
• Manage onboarding, offboarding, hardware refreshes and IT assets.
• Maintain documentation, ticket quality and service levels.
• Participate in an on call rotation, including occasional evenings and weekends.
• Identify ways to improve the executive and end user experience through better processes and automation.

Skills

End user computing

Executive support

Microsoft 365

Entra ID

Intune

Windows 11

Autopilot

Apple Business Manager

MFA

Video conferencing

ITSM

Communication skills

Discretion

On-call readiness

US work authorization

Job description

Executive Support Specialist | Onsite in Midtown | Up to $140,000 DOE

What You'll Do

• Provide white glove IT support to senior executives and their assistants, owning issues through to resolution.
• Act as a senior escalation point for complex end user issues across the wider business.
• Support users across office, remote and international environments.
• Manage executive devices, including laptops, iPhones, Intune, Autopilot and Apple Business Manager.
• Support conference rooms, AV, executive meetings and business critical events.
• Manage onboarding, offboarding, hardware refreshes and IT assets.
• Maintain documentation, ticket quality and service levels.
• Participate in an on call rotation, including occasional evenings and weekends.
• Identify ways to improve the executive and end user experience through better processes and automation.

What You Bring

• 7 to 10 years of IT end user computing or service delivery experience.
• 3+ years supporting executives or VIPs in a white glove environment.
• Strong hands on experience with Microsoft 365, Entra ID, Intune, Windows 11 and Autopilot.
• Experience with Apple Business Manager, iPhone management and MFA.
• Strong conference room and video conferencing experience.
• Experience with ServiceNow or a similar ITSM platform.
• Polished communication skills with the ability to stay calm under pressure.
• High level of discretion when working with senior stakeholders.
• Comfortable with scheduled on call and occasional out of hours support.
• Authorized to work in the US.

What's In It For You

• A high visibility role supporting senior executives directly.
• Broad exposure across endpoint, identity, mobile, AV and IT operations.
• Work with modern Microsoft and Apple technologies.
• Opportunity to improve processes and make a visible impact.
• Exposure to a fast paced, high touch technology environment.