Returns Specialist

Insight Global (United States); United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Insight Global is seeking a Returns Specialist to manage customer returns, overages, shortages, damages, and related deductions while partnering with customers and warehouse teams. The role requires advanced Excel skills and the ability to analyze large volumes of financial and operational data to identify discrepancies and prevent recurring problems.

Responsibilities include using VLOOKUPs and PivotTables, managing deduction backlogs, and ensuring accurate documentation.

Qualifications

• 3+ years in returns, deductions, shipping claims, AR, or related data.
• Expert-level Excel with VLOOKUPs and PivotTables.
• Ability to analyze, manipulate, and reconcile large datasets.
• Experience resolving returns, overages, shortages, damages, and discrepancies.
• Investigate unauthorized or mismatched returns and root causes.
• Experience collaborating with internal/external customers to resolve issues.
• Strong attention to detail, problem-solving, organization, and deadlines.
• Strong written and verbal communication skills.

Responsibilities

• Utilize VLOOKUPs and PivotTables to analyze and reconcile returns and deduction data.
• Manage customer returns, overages, shortages, damages, and shipping incidents.
• Investigate unauthorized or mismatched returns and identify discrepancies.
• Coordinate product returns between customers and warehouse teams.
• Manage deduction backlogs and process deductions accurately and timely.
• Review customer contracts and identify areas of non-compliance.
• Verify transaction accuracy and maintain appropriate supporting documentation.
• Identify process improvements to increase efficiency and prevent recurring return issues.

Skills

Excel (advanced)

Data analysis

Problem solving

Attention to detail

Communication skills

Tools

SAP

Job description

• 3+ years of experience with returns, deductions, shipping claims/incidents, accounts receivable, customer service, or similar financial/operational data
• Expert-level Excel skills with advanced hands-on experience using VLOOKUPs and PivotTables
• Strong ability to analyze, manipulate, and reconcile large data sets
• Experience resolving returns, overages, shortages, damages, and transaction discrepancies
• Ability to investigate unauthorized or mismatched returns and identify root causes
• Experience working with internal and external customers to resolve issues
• Strong attention to detail, problem-solving, organization, and ability to meet deadlines
• Strong written and verbal communication skills

Nice to Have Skills & Experience

• SAP experience
• Finance or Accounting education/background
• Experience with warehouses, distribution operations, or customer deductions
• Experience working within SOX-controlled processes
• Experience with process improvement and return prevention

Job Description

Insight Global is seeking a Returns Specialist for a leading manufacturing and packaging company. This individual will manage and resolve customer returns, overages, shortages, damages, and related deductions while partnering closely with customers and warehouse teams. The role requires advanced Excel skills and the ability to analyze large volumes of financial and operational data to identify discrepancies, resolve issues, and prevent recurring problems.

• Utilize VLOOKUPs and PivotTables to analyze and reconcile returns and deduction data
• Manage customer returns, overages, shortages, damages, and shipping incidents
• Investigate unauthorized or mismatched returns and identify discrepancies
• Coordinate product returns between customers and warehouse teams
• Manage deduction backlogs and process deductions accurately and timely
• Review customer contracts and identify areas of non-compliance
• Verify transaction accuracy and maintain appropriate supporting documentation
• Identify process improvements to increase efficiency and prevent recurring return issues