Senior Trade-In Operations Manager

Bzpp; United States; On-site; USD 170,000 - 230,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Wellness Incentives

MBO bonus

Job summary

Samsung Electronics America in Plano, TX is seeking a Senior Manager, Trade‑In Operations to own the end-to-end trade‑in lifecycle—from label generation and device intake to third‑party processing, grading, payout, and reporting. The role collaborates with 3PLs, Finance, Customer Service, and IT to scale the program and deliver reliable, customer‑focused results.

Responsibilities include budgeting and forecasting, KPI management, building dashboards, and driving continuous improvement.

Qualifications

• Strong analytical skills with hands-on experience in Excel and BI/reporting tools (e.g., Tableau).
• Excellent communication and executive presentation skills.
• Leadership experience building and developing high-performing teams.
• Experience building budgets, forecasts, and financial performance reporting for an operational program.

Responsibilities

• Own end-to-end trade-in process ownership from label generation to payout and reporting.
• Manage day-to-day relationships with 3PLs and warehouse partners, including SLAs and audits.
• Lead budgeting, forecasting, and variance analysis; present to senior leadership.
• Improve NPS and customer satisfaction tied to trade-in experience; oversee remediation efforts.
• Lead analytics and reporting; build dashboards and recurring reports for leadership.
• Partner with IT/engineering on defects and roadmap enhancements; drive continuous improvement.

Skills

Excel

BI/Reporting

Tableau

Executive communication

People leadership

Education

Bachelor's degree in STEM / Operations Management / related

MBA or Master's in Industrial/Operations Management

Tools

Tableau

Job description

Samsung Electronics America in Plano, TX is seeking a Senior Manager, Trade‑In Operations to own the end-to-end trade‑in lifecycle—from label generation and device intake to third‑party processing, grading, payout, and reporting. The role collaborates with 3PLs, Finance, Customer Service, and IT to scale the program and deliver reliable, customer‑focused results.

Responsibilities include budgeting and forecasting, KPI management, building dashboards, and driving continuous improvement.