[Samsung Electronics America] Senior Specialist, Exchange & Returns Operations 채용

Samsung Electronics America; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Student Loan Program

Wellness Incentives

many more

Job summary

Samsung Electronics America in Plano, TX seeks a Senior Specialist for Exchange & Returns Operations to manage customer exchanges and returns, coordinating with logistics, warehousing, and vendors. The role includes driving improvements, monitoring KPIs, and ensuring accurate fulfillment in a fast-paced environment.

Proficiency with data analysis, MS Office, SAP, Tableau, and strong communication are required.

Qualifications

• Bachelor's Degree with 4+ years in a related field.
• Experience deriving strategic insights from data and identifying trends.
• Strong project management and execution skills.
• Creative problem solving and cross-functional collaboration.

Responsibilities

• Oversee exchange and returns orders and ensure successful fulfillment.
• Coordinate with logistics, warehouse, and third-party partners.
• Develop process improvements including automation and efficiency.
• Monitor KPIs and ensure coverage to fulfill orders.
• Utilize MS Office and BI tools for analysis and reporting.

Skills

Data analysis

Project management

Problem solving

Communication

Education

Bachelor's degree

Tools

SAP

Tableau

Excel

Job description

Senior Specialist, Exchange & Returns Operations

Senior Specialist, Exchange & Returns Operations

Data Analyst(데이터분석) 서비스 운영 | 물류 | 공정관리 품질관리 생산관리

• 접수기간

  2026.11.06 ~ 2026.11.10 D-2

Position Summary

This role is not eligible for immigration sponsorship

Headquartered in Plano, TX, Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.

For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.

As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.

To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

As a senior specialist supporting Exchange & returns operations, you will be responsible for overseeing and executing customer exchange orders, as well as ensuring fulfillment is successful. This will include communication and support management with logistics, warehouse teams, third-party trucking companies, and internal agent groups processing the orders. Within this role, there may be opportunity to expand in to overall exchange and return pending management, which encompasses post-fulfillment processes.

Responsibilities:

• Oversees external outsourcing partners, performance monitoring, and compliance enforcement related to exchange cases.
• Act as gatekeeper for MX and CE exchange orders to reduce delays [satisfaction]
• Develop process improvements related to exchange orders to include automation and efficiency
• Manage performance compared to goals for KPI (Key Performance Indicator)
• Ensure we maintain proper coverage options to fulfill orders requested
• Collaborate cross-functionally with logistics, warehouse, supply chain, third-part vendors, and internal care teams to support customer and Samsung requirements
• Invoice processing for third-party vendor supporting order fulfillment
• Multi task in fast-paced environment, to work on high-pressure multi-cultural environment, and to meet deadlines.
• Utilize analytical skills and Microsoft Office skills (e.g. Word, Excel, Access), as well as other analytical or database tools (e.g. SAP, Business Intelligence, Tableau)
• Utilize strong interpersonal skills and be extremely resourceful.
• Use of professional Verbal and Written communication is required.

Skills and Qualifications

Required Qualification:

• Bachelor's Degree with 4+ years of experience in the related field
• Experience with data handling and deriving strategic insights in discovering potential abnormal claim trends, return trend, and opportunities to minimize return loss.
• Experience seeing projects through the full life cycle with outstanding project management and work execution skills
• Experience strategizing, navigating, and solving problems creatively.

Benefits:

• Medical
• Dental
• Vision
• Life Insurance
• 401(k)
• Employee Purchase Program
• Tuition Assistance (after 12 months)
• Paid Time Off
• Student Loan Program (after 12 months)
• Wellness Incentives
• many more

In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.