Senior EVV/EDI Support Leader — Remote

Gainwell Technologies; Northern (KY); Hybrid; USD 51,000 - 64,000; Full time

Benefits offered by this job

401(k) employer match

Health benefits

Educational assistance

Leadership & technical development

Job summary

Gainwell Technologies is seeking a Senior Professional Customer Support for a remote US role focused on EVV and EDI operations. You will resolve complex inquiries, mentor teammates, and serve as a subject matter expert while collaborating with providers, state stakeholders, and vendors to ensure timely resolutions and high-quality service.

Join a team that emphasizes flexibility, career development, and operational excellence in a fast-paced healthcare environment.

Qualifications

• Leadership and coaching abilities.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.

Responsibilities

• Analyze and resolve complex EVV/EDI inquiries as escalation point.
• Provide coaching and mentorship to Customer Support Representatives.
• Serve as SME for EVV and EDI processes, policies, and workflows.
• Collaborate with management, providers, state partners, and vendors to resolve issues and improve processes.
• Monitor performance trends and support compliance with contractual and regulatory requirements.

Skills

Leadership

Analytical thinking

Communication

Multitasking

Policy interpretation

Medicaid knowledge

Job description

Gainwell Technologies is seeking a Senior Professional Customer Support for a remote US role focused on EVV and EDI operations. You will resolve complex inquiries, mentor teammates, and serve as a subject matter expert while collaborating with providers, state stakeholders, and vendors to ensure timely resolutions and high-quality service.

Join a team that emphasizes flexibility, career development, and operational excellence in a fast-paced healthcare environment.