Senior Events Operations Lead | Hybrid & High-Impact Projects

Hosts Global; Washington (District of Columbia); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid/ remote work setting

Job summary

Hosts Washington DC is seeking a dynamic, experienced operations professional to join our growing operations team. In this role, you will serve as the quarterback of the planning process — leading programs from contract through execution while ensuring operational excellence, financial discipline, and an exceptional client experience.

You will manage special events, transportation services, tours, venue buyouts, dine-arounds, and convention-related programs ranging from 50 to 20,000+ attendees.

Qualifications

• 5–7 years of operations experience in DMC, special events, hospitality, or related industry.
• Bachelor’s degree in tourism, hospitality, event management, or equivalent experience.
• CMP or DMCP certification preferred.
• Strong understanding of corporate and association meetings.
• Proven experience managing complex logistics and event budgets.
• Financial acumen and understanding of pricing models and gross profit margins.
• Strong written and verbal communication skills.
• Ability to manage multiple programs in high-pressure environments.

Responsibilities

• Assume full responsibility for operational management of assigned programs, including transportation, venues, tours, F&B, VIP services, registration staffing, and related services.
• Develop detailed Schedule of Services and supporting documentation.
• Brief, schedule, and oversee field staff for each program.
• Lead onsite execution and maintain visible client presence.
• Anticipate challenges and implement proactive solutions.
• Maintain awareness of competitive landscape and pricing models.
• Select and secure vendors aligned with client expectations and budget requirements.
• Control costs, protect margin, and identify upsell opportunities.
• Manage Program Change Notices (PCNs) and obtain client approvals.
• Oversee operational expenses including time sheets, invoices, petty cash, and advance deposits.
• Maintain accurate updates in Event Cost Sheets and related systems.
• Prepare final invoice and Program Cost Analysis within 10 business days post-program.
• Reconcile petty cash and ensure all vendor invoices are paid promptly.

Skills

Operations

Budgeting

Communication

Problem solving

Education

Bachelor’s degree in tourism, hospitality, event management, or equivalent experience

CMP/DMCP certification preferred

Tools

Microsoft Office

Canva

HubSpot

Job description

Hosts Washington DC is seeking a dynamic, experienced operations professional to join our growing operations team. In this role, you will serve as the quarterback of the planning process — leading programs from contract through execution while ensuring operational excellence, financial discipline, and an exceptional client experience.

You will manage special events, transportation services, tours, venue buyouts, dine-arounds, and convention-related programs ranging from 50 to 20,000+ attendees.