Senior Event Technology Lead — Cvent Expert

FIRST; New York, Northern (NY, KY); Hybrid; USD 144,000 - 165,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Flexible Spending Accounts

Employee Assistance Program

Life, Disability & Pet Coverages

Wellness Stipend

Headspace access

Aura Identity Protection

Discretionary Bonus

Global Opportunities

Job summary

FIRST is a leading global brand experience agency delivering Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. The Team Lead, Event Technology will manage a team, oversee the end-to-end delivery of technology solutions for client events, and partner with stakeholders to align strategy with business goals in a hybrid NY-based environment.

The role requires deep Cvent experience, strong data management and reporting skills, and the ability to travel up to

Qualifications

• 8-10 years’ related experience in Data Management and Event Technology including entry level meeting planning and coordination.
• Expert knowledge of Cvent is required.
• Strong data management and reporting skills, advanced Excel knowledge preferred.
• Advanced proficiency with platforms such as Cvent, Aventri, Certain, Aventri, Swoogo, Rainfocus, Eventbrite, SpotMe.
• Experience with on-demand badge printing, RFID, session scanning and lead generation.
• Highly motivated, able to work independently.
• Exhibit strong work ethic, patience and a winning attitude.
• Strong oral and written communication skills.
• Flexible and willing to work outside normal business hours (evenings, weekends) and travel when required.

Responsibilities

• Oversee implementation and delivery of event technology solutions across client events.
• Consult with clients on strategy, platform recommendations, and delivery approaches for virtual, hybrid, and in-person events.
• Oversee planning, build, testing, implementation of event registration websites, event apps, onsite registration solutions, reporting tools, surveys, and related technology platforms.
• Provide hands‑on delivery support when needed, including registration site and app builds, database management, communications, reporting, badge and print production, and onsite execution.
• Advise and support team members through complex builds, client requirements, technical issues, and onsite delivery needs.
• Establish, maintain, and communicate Event Technology best practices, workflows, SOPs, and compliance standards.
• Review event technology solutions to ensure they meet client objectives and attendee experience expectations.
• Manage technology supplier relationships, ensuring tools meet delivery standards and client expectations.
• Monitor emerging event technologies and share insights with the team and clients.
• Provide management-level oversight for troubleshooting and issue resolution, escalating risks as appropriate.
• Support hotel room block coordination and attendee management processes as needed.
• Produce and review reporting, analytics, response tracking, surveys, and post-event insights.

Skills

Data management

Reporting

Communication

Tools

Cvent

Aventri

Certain

Swoogo

RainFocus

Eventbrite

SpotMe

Excel

Job description

FIRST is a leading global brand experience agency delivering Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. The Team Lead, Event Technology will manage a team, oversee the end-to-end delivery of technology solutions for client events, and partner with stakeholders to align strategy with business goals in a hybrid NY-based environment.

The role requires deep Cvent experience, strong data management and reporting skills, and the ability to travel up to