Senior Event Tech Lead - AV Operations & Mentorship

Encore; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Encore in Phoenix seeks a Sr. Technical Lead to bridge between technical lead and specialist, focusing on small general sessions and assisting larger events.

You will report to an Operations Manager or DET, and supervise a team during events, fostering leadership and hands-on development. You will operate, troubleshoot and maintain advanced AV equipment, manage inventory and forecasting, ensure hotel/client relationships, deliver outstanding customer service, and mentor staff in technical and

Qualifications

• Bachelor’s Degree is preferred.
• 2+ years of field experience in specialty area is required.
• 2-3 years of customer service or hospitality experience is preferred.
• External applicants must meet/validate and achieve/complete all training and certifications within 60 days of start date.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program.
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
• Strong customer, client and coworker interface experience and abilities.
• Must be able to lift 50 lbs.

Responsibilities

• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.
• Assists team with proper security, storage, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.
• Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.

Skills

Hospitality

Customer service

Communication

Collaboration

Education

Bachelor's degree preferred

Training/certifications within 60 days

Tools

Valid driver's license

Job description

Encore in Phoenix seeks a Sr. Technical Lead to bridge between technical lead and specialist, focusing on small general sessions and assisting larger events.

You will report to an Operations Manager or DET, and supervise a team during events, fostering leadership and hands-on development. You will operate, troubleshoot and maintain advanced AV equipment, manage inventory and forecasting, ensure hotel/client relationships, deliver outstanding customer service, and mentor staff in technical and