Senior Event Tech Delivery Lead (Remote/Hybrid)

Informa Group

United States

On-site

USD 65,000 - 80,000

Full time

4 days ago

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Benefits offered by this job

401k match

Health, vision & dental insurance

Volunteer days

Birthday leave day

Walk the World charity day

Job summary

Informa Markets is seeking a Senior Technical Delivery Manager to lead the technology strategy and delivery across multiple event platforms from our US offices. You will oversee configuration, testing, and integration of registration, exhibitor management, and attendee engagement tools, while guiding governance, QA/UAT processes, and vendor collaborations.

The role requires 5+ years in technical delivery, strong API integration knowledge, and deep familiarity with agile project management.

Qualifications

Bachelor’s degree in Business, Information Systems, Computer Science, or related field (or equivalent work experience).
Minimum 5 years of experience in platform administration, technical delivery, or system development.
Strong understanding of API integrations.
Hands-on experience with event technology platforms such as Swapcard, Stova, ExpoPlatform, and top-tier registration vendors.
Strong understanding of Agile/SCRUM methodologies and project management principles.
Demonstrated ability to manage multiple projects or workstreams simultaneously with attention to detail and effective prioritisation.
Excellent communication and interpersonal skills, with the ability to collaborate across cross-functional teams.

Responsibilities

Collaborate with Senior Project Managers on strategy and scrum teams to ensure the accurate and timely delivery of event technology solutions.
Lead platform configuration, testing, and integration across registration, exhibitor management, attendee engagement tools, and other event technology systems.
Provide technical expertise and support for Salesforce and other key platforms, ensuring data integrity, proper configuration, and optimised workflows.
Own and manage processes for platform governance, including user access, permissions, system roles, and process standardisation.
Create and manages processes for Technical Delivery Managers on QA and UAT for all deliverables, ensuring high-quality execution.
Manages integration implementation between platforms, including documentation and communication
Manage relationships between internal teams and vendors, ensuring alignment, clarity, and shared ownership of outcomes.
Facilitate communication between technical leads, operations teams, and vendors to address risks, dependencies, and system issues proactively.
Represent technical delivery in transformation efforts, market onboarding programs, and M&A integrations.
Provide clear and timely updates to internal stakeholders, proactively flagging risks or dependencies.
Provide recommendations and solutions to internal stakeholders for platform enhancements and efficiencies.
Apply Agile and SCRUM methodologies to manage scope, timelines, and deliverables across concurrent workstreams.
Collaborate with the Senior Project Manager and Senior CI Manager on the strategic vision of projects, aligning technical readiness with event milestones and onsite execution plans.
Oversee Technical Delivery Manager's project plans and ticket queue ensuring tasks are completed by project deadlines
Contribute to the continuous improvement of delivery playbooks, workflows, and best practices to support scalability and consistency.
Facilitates stakeholder education by sharing platform capabilities, use cases, and insights from previous events.
Serve as a subject matter expert (SME) for event technology platforms, including Salesforce, Swapcard, Stova, ExpoPlatform, and other tools.
Documents opportunities for platform enhancements/efficiencies and leads communication with vendors to implement improvements.
Works directly with Technical Delivery Managers to gather data on platform performance, triage risks, and elevate systemic issues while ensuring business-as-usual (BAU) support is effective.
Collaborate with the Senior Manager, CI & Onboarding in onboarding new technologies and creating documentation and training materials for internal teams.
Identify potential risks and proactively develop resolutions to mitigate them before they impact project delivery.
Analyse and resolve issues related to platform integrations, system bugs, and new feature requests.
Act as the liaison between users and platform vendors, focusing on system bugs and new feature requests.