Senior Event Experience Lead

Freshworks; San Mateo (CA); On-site; USD 160,000 - 195,000; Full time

Job summary

Freshworks in the United States is seeking a Senior Event Manager to join the Event Experience team within Brand Marketing. Based in San Mateo (or Bellevue or Boston), you will drive elevated, cohesive event experiences across Freshworks’ global portfolio and report to the Director of Event Experiences.

In the first 6–12 months, you’ll own a portfolio of high-priority events, lead planning through execution, manage budgets and vendors, and collaborate with cross-functional teams to ensure events

Qualifications

• 8+ years of experience managing complex corporate events.
• Bachelor’s degree in Event Management, Marketing, Communications, Hospitality, or related field.
• Owner of events end-to-end from strategy to post-event evaluation.
• Experience managing multiple workstreams, vendors, budgets, and tight timelines.

Responsibilities

• Support a portfolio of high-priority events from planning through execution, ensuring the attendee experience is purposeful, on-brand, and aligned to event objectives.
• Drive day-to-day event planning and execution across agenda, experience, logistics, production, and delivery, coordinating closely with cross-functional stakeholders.
• Bring event narratives to life, overseeing Run-of-Show, stage management, AV, technical production, and onsite execution.
• Manage production agencies and vendors ensuring high-quality delivery, cost efficiency, strong relationships, and adherence to Freshworks standards.
• Own event budgets from initial estimates through final reconciliation, including contracts, purchase orders, and procurement processes.
• Partner with Creative Services to execute the event look and feel across stage, environmental, signage, digital, and other attendee touchpoints.
• Contribute to the evolution of event playbooks, production standards, workbacks, and best practices, identifying opportunities to improve efficiency, consistency, and scalability.
• Post event evaluations, capture learnings, and recommend improvements that strengthen future experiences.

Skills

Project management

Communication

Vendor management

Budget management

Cross-functional collaboration

Stakeholder management

Education

Bachelor's degree in related field

Tools

Cvent

Job description

Freshworks in the United States is seeking a Senior Event Manager to join the Event Experience team within Brand Marketing. Based in San Mateo (or Bellevue or Boston), you will drive elevated, cohesive event experiences across Freshworks’ global portfolio and report to the Director of Event Experiences.

In the first 6–12 months, you’ll own a portfolio of high-priority events, lead planning through execution, manage budgets and vendors, and collaborate with cross-functional teams to ensure events