Senior EUC Engineer

World Wide Technology, Inc.; St. Louis (MO); On-site; USD 108,400 - 135,500; Full time

Benefits offered by this job

Health and Wellbeing benefits

Competitive pay

401(k) with company matching

Paid time off

Job summary

World Wide Technology is seeking an experienced IT Administrator to join our Internal IT team. The role focuses on maintaining endpoint configurations, deploying software, and supporting a robust end-user computing environment across Windows, macOS, and mobile platforms.

You will collaborate with Global Service Desk, manage hardware standards, and drive process improvements. A BA/BS in IT or related field and 8+ years in IT operations are preferred.

Qualifications

• BA/BS in IT/CS preferred.
• 8+ years in related field preferred.
• 5+ years in system administration.
• Experience troubleshooting end-user hardware, software, and driver issues.

Responsibilities

• Maintain, deploy, and troubleshoot endpoint configurations and policies for all platforms to meet security benchmarks.
• Create and maintain software deployment packages for Windows, Mac OS, Android, and iOS.
• Administer virtual desktop environments and supporting infrastructure including maintenance, patching, and documentation.
• Create and maintain documentation for fellow administrators, Service Desk, and end users.
• Assist in patching enterprise end-user devices with OS and third-party updates.
• Evaluate and define hardware standards.
• Identify technical problems within EUC systems and work independently to determine solutions.
• Work closely with IT teams to provide root cause analysis and resolve systemic end-user issues.
• Collaborate with Global Service Desk to drive process improvements.
• Establish and maintain relationships with management, coworkers, vendors, and customers.
• Provide support as needed and participate in on-call rotations.
• Handle projects and tasks as assigned

Skills

Customer service

Scripting languages

End-user support

Learning new technologies

Agile experience

API automation

Education

Bachelor’s Degree in Arts/Sciences (BA/BS) Information Technology, Information Systems, or Computer Science preferred.

Tools

VMware Horizon

Azure Virtual Desktop

Citrix

Intune

Workspace ONE

JAMF

Active Directory

Group Policy

Ansible

ServiceNow

Job description

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) Information Technology, Information Systems, or Computer Science preferred.
• A minimum of 8 years' progressive experience in a related field preferred
• 5 years or greater experience in system administration
• Experience troubleshooting end-user hardware, software, and driver issues
• Adept at learning new skills and cutting-edge technologies on the fly
• Strong customer service skills
• Accomplished scripting with at least one language, i.e. PowerShell, Batch, Shell, or Python
• Adept at supporting and administrating Virtual Desktop Environments with VMware Horizon, Azure Virtual Desktop, or Citrix
• Expert OS administration and configuration skills for Windows
• Expert OS administration and configuration skills for macOS
• Experienced with Agile Frameworks and Methodologies
• Experienced with Cloud services in Azure
• Accomplished with command-line interfaces
• Accomplished with an Enterprise Mobility Management (EMM) tool such as Intune, Workspace ONE, or JAMF
• Expert in Packaging Software for mass deployment.
• Accomplished in creating and maintaining Active Directory Group Policy
• Experience creating and managing relationships with Vendors
• Experience at creating automation by interfacing with APIs or using tools like Ansible and ServiceNow.
• VMware Certified Professional Digital Workspace (VCP-DW) or VMware Certified Technical Associate End-User Computing (VCTA) preferred

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $108,400.00 to $135,500.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US Benefits Website.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

World Wide Technology is an Equal Opportunity Employer.

If you have any questions or concerns about this posting, please email [e-mail].

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Internal WWT IT Team, and why join?

The Internal WWT IT team is the backbone of our company’s technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company’s technology infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees.

By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will have a direct impact on the company's success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team.

Job Responsibilities

• Maintain, deploy, and troubleshoot endpoint configurations and policies for all platforms, to meet security benchmarks
• Create and maintain software deployment packages for Windows, Mac OS, Android, and iOS.
• Administer virtual desktop environment and supporting infrastructure, including maintenance, support, patching, and documentation.
• Create and maintain documentation for fellow administrators, Service Desk, and end users.
• Assist in patching enterprise end-user devices with OS and third-party application updates.
• Evaluate and define hardware standards.
• Identify technical problems within EUC systems and work independently to determine solutions.
• Work closely with other teams in IT to provide root cause analysis and resolve systemic end-user issues
• Work closely with the Global Service Desk to drive process enhancements and efficiencies
• Establish and maintain effective working relationships with management, coworkers, vendors, and customers.
• Provide support as needed.
• Be a part of the on-call and support rotation
• Work on projects and tasks as assigned