Senior EUC Engineer
World Wide Technology
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Benefits offered by this job
Job summary
World Wide Technology is seeking an experienced IT Administrator to support our EUC and endpoint management environment. You will deploy, manage and document end-user devices and desktop infrastructure, ensuring security benchmarks and reliable operations.
The role requires hands-on expertise with Windows and macOS, VMware Horizon, Azure Virtual Desktop or Citrix, scripting ability, and strong collaboration with global IT teams.
Qualifications
- Bachelor’s degree preferred in IT/IS/CS.
- 8+ years progressive experience in a related field preferred.
- 5+ years in system administration.
- Experience troubleshooting end-user hardware, software, drivers.
- Able to learn new skills and technologies quickly.
- Strong customer service skills.
- Scripting experience (PowerShell, Batch, Shell, or Python).
- Experience with VDI: VMware Horizon, Azure Virtual Desktop, or Citrix.
- Expert OS admin for Windows and macOS.
- Experience with Agile, Azure cloud, and API automation.
- Experience with EMM tools like Intune, Workspace ONE, JAMF.
- Packaging software for mass deployment.
- Active Directory and Group Policy administration.
- Vendor relations experience.
- CI/CD/automation with API or Ansible/ServiceNow.
- VCP-DW or VCTA preferred.
Responsibilities
- Maintain, deploy, and troubleshoot end-user configurations and policies to meet security benchmarks.
- Create and maintain software deployment packages for Windows, Mac, Android, iOS.
- Administer virtual desktop environment and supporting infrastructure including patching and documentation.
- Create and maintain admin and end-user documentation.
- Assist in patching enterprise end-user devices with OS and third‑party updates.
- Evaluate and define hardware standards.
- Diagnose EUC system issues and propose solutions.
- Collaborate with IT teams to resolve root causes.
- Coordinate with Global Service Desk to improve processes.
- Build relationships with management, vendors, and customers.
- Provide on-call support and participate in rotation.
- Contribute to projects and tasks as assigned.
Skills
Education
Tools
Job description
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world‑class culture, generous benefits and by delivering cutting‑edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world’s most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT’s culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high‑performance teams? Join WWT today!
The Internal WWT IT team is the backbone of our company’s technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company’s technology infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top‑notch technical support to employees.
By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will have a direct impact on the company’s success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team.
- Maintain, deploy, and troubleshoot endpoint configurations and policies for all platforms, to meet security benchmarks
- Create and maintain software deployment packages for Windows, Mac OS, Android, and iOS
- Administer virtual desktop environment and supporting infrastructure, including maintenance, support, patching, and documentation
- Create and maintain documentation for fellow administrators, Service Desk, and end users
- Assist in patching enterprise end‑user devices with OS and third‑party application updates
- Evaluate and define hardware standards
- Identify technical problems within EUC systems and work independently to determine solutions
- Work closely with other teams in IT to provide root cause analysis and resolve systemic end‑user issues
- Work closely with the Global Service Desk to drive process enhancements and efficiencies
- Establish and maintain effective working relationships with management, coworkers, vendors, and customers
- Provide support as needed
- Be a part of the on‑call and support rotation
- Work on projects and tasks as assigned
- Bachelor’s Degree in Arts/Sciences (BA/BS) Information Technology, Information Systems, or Computer Science preferred
- A minimum of 8 years’ progressive experience in a related field preferred
- 5 years or greater experience in system administration
- Experience troubleshooting end‑user hardware, software, and driver issues
- Adept at learning new skills and cutting‑edge technologies on the fly
- Strong customer service skills
- Accomplished scripting with at least one language, i.e. PowerShell, Batch, Shell, or Python
- Adept at supporting and administrating Virtual Desktop Environments with VMware Horizon, Azure Virtual Desktop, or Citrix
- Expert OS administration and configuration skills for Windows
- Expert OS administration and configuration skills for macOS
- Experienced with Agile Frameworks and Methodologies
- Experienced with Cloud services in Azure
- Accomplished with command‑line interfaces
- Accomplished with an Enterprise Mobility Management (EMM) tool such as Intune, Workspace ONE, or JAMF
- Expert in Packaging Software for mass deployment
- Accomplished in creating and maintaining Active Directory Group Policy
- Experience creating and managing relationships with Vendors
- Experience creating automation by interfacing with APIs or using tools like Ansible and ServiceNow
- VMware Certified Professional Digital Workspace (VCP‑DW) or VMware Certified Technical Associate End‑User Computing (VCTA) preferred
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $108,400.00 to $135,500.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401(k) Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!
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