Senior Estimator & Project Lead - Customer Solutions

Oldcastle BuildingEnvelope; Dallas (TX); On-site; USD 45,000 - 66,000; Full time

Benefits offered by this job

Benefits at low cost to employee

PTO and holidays

Annual raises and bonuses

Training

Job summary

Oldcastle BuildingEnvelope in Dallas is seeking a senior, customer-focused Sales Solutions Specialist III to manage key accounts and drive satisfaction. You will serve as the main contact for a group of customers, coordinating with internal teams to meet needs and improve performance.

The role emphasizes world-class service, accurate quotations, and proactive follow-up to sustain growth and meet SLAs within a fast-paced environment.

Qualifications

• High School diploma or equivalent; Associate degree preferred.
• Strong customer service experience and ability to manage inquiries and follow-ups.
• Knowledge of pricing, margins and negotiating skills.

Responsibilities

• Deliver world-class customer service, managing order management, quote turnaround, and inquiry response times.
• Listen to customer needs, demonstrate empathy, and provide troubleshooting assistance.
• Document customer interactions in ERP and maintain effective communication.
• Provide accurate quotations and meet SLA for quote turnaround.
• Follow up with customers to maintain and establish account assignments.

Skills

Customer service

Critical thinking

Problem solving

Negotiation

Pricing

Education

High School diploma or equivalent

Associate degree preferred

Tools

ERP

CRL website

Job description

Oldcastle BuildingEnvelope in Dallas is seeking a senior, customer-focused Sales Solutions Specialist III to manage key accounts and drive satisfaction. You will serve as the main contact for a group of customers, coordinating with internal teams to meet needs and improve performance.

The role emphasizes world-class service, accurate quotations, and proactive follow-up to sustain growth and meet SLAs within a fast-paced environment.