Collision Estimator — Commission-Based, Customer Focused

Boyd Group Services; Kendall Township (IL); On-site; USD 60,000 - 170,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Paid holidays

Health insurance Day 1

401(k) match

Disability & Life Insurance

Voluntary Life Insurance

Education opportunities

Safety glasses

Uniform stipend

Daily pay

Job summary

Gerber Collision & Glass in Kendall Township, IL seeks an Estimator to deliver exceptional customer experiences while preparing accurate repair estimates and coordinating repairs with customers and insurers. The role emphasizes clear communication, documentation, and adherence to DRP guidelines.

The position requires knowledge of OE guidelines, high school diploma, basic computer skills, and a willingness to complete I-CAR training; a valid driver’s license is required.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP’s

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Kendall Township, IL seeks an Estimator to deliver exceptional customer experiences while preparing accurate repair estimates and coordinating repairs with customers and insurers. The role emphasizes clear communication, documentation, and adherence to DRP guidelines.

The position requires knowledge of OE guidelines, high school diploma, basic computer skills, and a willingness to complete I-CAR training; a valid driver’s license is required.