Senior Escrow Operations Lead

The Closing City LLC; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

The Closing City LLC in Orlando, Florida is seeking an Escrow Manager to lead our escrow department, ensuring accurate closings, regulatory compliance, and excellent customer service.

You will supervise officers, manage workflows from contract to funding, and maintain underwriter relations, with a Florida title agent license required.

The role emphasizes leadership, process improvements, and ongoing training in line with RESPA and CFPB rules.

Qualifications

• 7+ years of escrow closings experience.
• 3+ years of supervisory/management experience.
• Active Florida title agent license.
• Experience with complex closings (e.g., commercial, short sales, foreclosures).

Responsibilities

• Lead and mentor escrow officers, processors, and support staff.
• Oversee every transaction from contract to funding.
• Ensure compliance with RESPA, CFPB, FinCENT, and state rules.
• Maintain relationships with real estate agents, lenders, clients, attorneys.
• Monitor escrow pipelines and deadlines; resolve closing issues.
• Maintain trust accounting and safeguard escrow funds.
• Promote customer service excellence and a positive culture.
• Assist with audits and fraud prevention.

Skills

Escrow leadership

Supervisory experience

Regulatory compliance

Communication skills

Team mentoring

Education

Florida title agent license

Tools

SoftPro

Job description

The Closing City LLC in Orlando, Florida is seeking an Escrow Manager to lead our escrow department, ensuring accurate closings, regulatory compliance, and excellent customer service.

You will supervise officers, manage workflows from contract to funding, and maintain underwriter relations, with a Florida title agent license required.

The role emphasizes leadership, process improvements, and ongoing training in line with RESPA and CFPB rules.