Senior Escalation Engineer – Multi‑Domain IT & Cloud

GFI Digital; Maryland Heights (MO); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, and Vision Insurance

Paid Time Off starting on hire date

Job summary

GFI Digital in Maryland Heights is seeking a SWAT / Escalation Engineer who will be responsible for resolving complex technical issues from the Remote Operations Center. The ideal candidate will possess 5–10 years of experience supporting server and cloud infrastructure, along with strong analytical and communication skills. This role includes mentoring responsibilities and offers a comprehensive benefits package, including health insurance and retirement plans. Join a team dedicated to professional growth and client satisfaction.

Qualifications

• 5–10 years of hands-on experience supporting server, networking, and cloud infrastructure in an MSP or multi-client environment.
• Strong working knowledge of Active Directory, Entra ID, Group Policy, DNS/DHCP, backup and disaster recovery.
• Excellent analytical and diagnostic skills with a methodical approach to root cause analysis.

Responsibilities

• Serve as the primary escalation point for the ROC on complex technical issues.
• Take ownership of escalated issues end-to-end.
• Troubleshoot advanced networking issues including firewalls and VPN.

Skills

Server support

Networking

Cloud infrastructure

Active Directory

Microsoft 365 administration

Troubleshooting skills

PowerShell scripting

Communication skills

Education

Degree in computer science or information technology

Tools

Datto RMM

Autotask PSA

IT Glue

Job description

GFI Digital in Maryland Heights is seeking a SWAT / Escalation Engineer who will be responsible for resolving complex technical issues from the Remote Operations Center. The ideal candidate will possess 5–10 years of experience supporting server and cloud infrastructure, along with strong analytical and communication skills. This role includes mentoring responsibilities and offers a comprehensive benefits package, including health insurance and retirement plans. Join a team dedicated to professional growth and client satisfaction.