Cloud Escalations Engineer – Remote

Summit7; Alabama; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health/dental benefits through BCBS/Am

Vision benefits via VSP

401k with company matching

10 days vacation

7 days sick time

Bonuses via certifications plan

Job summary

Summit 7 Systems is seeking a Cloud Engineer (Escalations) to join a fast-paced team in Huntsville, AL with remote work options. The role focuses on resolving complex Microsoft 365 and Azure issues, acting as a technical escalation point for the service desk, and coordinating deployments and changes across teams.

The ideal candidate will have Security+ certification, strong documentation skills, and experience in enterprise cloud environments, providing reliable support to maintain service

Qualifications

• Security+ is REQUIRED.
• Experience with Microsoft 365 and Azure environments.
• Ability to investigate and resolve complex technical issues and document solutions.

Responsibilities

• Serve as a technical escalation point for service desk issues related to Microsoft 365 and Azure.
• Collaborate with cross-functional teams to resolve complex problems and ensure timely resolutions.
• Lead documentation of processes and changes for training and consistency.
• Manage and coordinate technical changes, deployments, and upgrades with clear timelines.

Skills

Technical escalation

Customer service

Documentation

Collaboration

Tools

Microsoft 365

Azure

Active Directory

Exchange Administration

SharePoint Administration

Intune

Job description

Summit 7 Systems is seeking a Cloud Engineer (Escalations) to join a fast-paced team in Huntsville, AL with remote work options. The role focuses on resolving complex Microsoft 365 and Azure issues, acting as a technical escalation point for the service desk, and coordinating deployments and changes across teams.

The ideal candidate will have Security+ certification, strong documentation skills, and experience in enterprise cloud environments, providing reliable support to maintain service