Senior Escalation Engineer – Enterprise Tech Support

IGEL Technology; Minneapolis (MN); On-site; USD 69,116 - 92,155; Full time

Job summary

A leading tech company is seeking an Escalation Engineer to provide advanced technical support for endpoint/cloud solutions. The ideal candidate will have 5-7 years of experience in technical support and excellent communication skills in English. Responsibilities include resolving escalated issues, conducting troubleshooting, and guiding support teams. This role is office-based in Augsburg, Germany, offering a career-oriented position in a professional and diverse environment.

Qualifications

• 5-7+ years of experience in Technical Support or Solution Engineering.
• Fluent in English with excellent communication proficiency.
• Advanced troubleshooting of Linux, Terminal Services, AVD, Citrix, and VMware.

Responsibilities

• Resolve escalated cases from other support teams.
• Conduct live troubleshooting via remote sessions.
• Provide technical guidance and training to other support tiers.

Skills

Technical Support

Solution Engineering

Communication Skills

Multitasking

Linux Operating Systems

Networking Principles

Microsoft Windows

Troubleshooting

Job description

A leading tech company is seeking an Escalation Engineer to provide advanced technical support for endpoint/cloud solutions. The ideal candidate will have 5-7 years of experience in technical support and excellent communication skills in English. Responsibilities include resolving escalated issues, conducting troubleshooting, and guiding support teams. This role is office-based in Augsburg, Germany, offering a career-oriented position in a professional and diverse environment.