Remote Partner Escalation Engineer - Cloud Marketplace

Fremont Economic Development Corporation; Colorado; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) plan with employer match

Generous PTO and paid holidays

Mental health support and wellbeing resources

Company-paid life insurance and disability coverage

Regular team events and community involvement opportunities

Job summary

A leading technology company is seeking a Partner Support Escalation Engineer to lead high-impact escalations for partners across the Marketplace. This role involves owning complex technical escalations while collaborating with various teams to ensure issues are resolved efficiently. Successful candidates will have substantial technical expertise and a proven ability to build relationships in a remote working environment. The salary range for this position is $70,000 to $90,000 USD, and the company values diverse perspectives in its hiring practices.

Qualifications

• Substantial technical expertise across cloud productivity, billing operations, or Marketplace platforms.
• Demonstrated analytical problem-solving and advanced troubleshooting capabilities.
• Proven success building strong relationships across technical and non-technical teams.
• The ability to communicate clearly, calmly, and empathetically with partners and vendors.

Responsibilities

• Serve as the subject-matter expert for Marketplace platform issues.
• Collaborate with Product, Engineering, and Professional Services.
• Act as the escalation contact for key vendors like Microsoft.
• Create documentation and share insights to improve support.

Skills

Technical expertise in cloud productivity

Analytical problem-solving

Relationship building

Collaborative approach

Communication skills

Education

Relevant technical certifications (e.g., Microsoft, ITIL, AWS)

Job description

A leading technology company is seeking a Partner Support Escalation Engineer to lead high-impact escalations for partners across the Marketplace. This role involves owning complex technical escalations while collaborating with various teams to ensure issues are resolved efficiently. Successful candidates will have substantial technical expertise and a proven ability to build relationships in a remote working environment. The salary range for this position is $70,000 to $90,000 USD, and the company values diverse perspectives in its hiring practices.