Senior Equipment Technical Liaison & Diagnostics Expert

Ohio Machinery Co.; Broadview Heights, Northern (OH, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) Match

Health Insurance

HSA option

Dental and Vision Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

Scholarship opportunities

Base pay + annual bonus potential

Company SuccessShare bonuses

Job summary

The Technical Communicator at Ohio CAT (a division of Ohio Machinery Co.) serves as the primary contact for resolving product issues and commercial and technical matters between Caterpillar and the dealership for the Equipment and Power Systems Division.

It also controls the technical information within the dealership, including the distribution of electronic service publications and letters, and assists dealership and customer personnel with diagnostics and troubleshooting.

Qualifications

• A high school diploma or equivalent is required.
• Ten or more years of experience with Caterpillar Heavy Equipment as a service technician.
• Basic understanding of Caterpillar and Ohio CAT policies and claim procedures.
• Completion of basic courses in engines, hydraulics, and electrical systems.
• Should be able to read and explain system operations and schematics as used in Caterpillar service manuals.
• Excellent computer, mechanical, multi-tasking, organization, and verbal and written communication skills.
• Customer-oriented, able to learn additional technical material, organized, detail-oriented, and able to maintain excellent working relationships with Caterpillar personnel.

Responsibilities

• Controls the technical information within the dealership, including the distribution of electronic service publications and letters.
• Assist dealership and customer personnel with equipment diagnostics and troubleshooting.
• Performs occasional on-site assistance to field serviceman in trouble-shooting situations.
• Completes warranty processing or product application engineering (fabrication, customizing, etc.).
• Performs all other duties as assigned.

Skills

Technical knowledge

Diagnostics

Communication

Customer service

Reading schematics

Education

High school diploma or equivalent

Tools

Caterpillar manuals

Job description

The Technical Communicator at Ohio CAT (a division of Ohio Machinery Co.) serves as the primary contact for resolving product issues and commercial and technical matters between Caterpillar and the dealership for the Equipment and Power Systems Division.

It also controls the technical information within the dealership, including the distribution of electronic service publications and letters, and assists dealership and customer personnel with diagnostics and troubleshooting.