Senior Technical Communicator - Diagnostics & Support

Western States Equipment Co.; Liberty Lake (WA); On-site; USD 70,000 - 90,000; Full time

Job summary

Western States Equipment Company seeks a Technical Communicator to support complex machine diagnostics and repairs, collaborating with Caterpillar engineering and dealership teams. You will interpret machine health data, diagnostic software, and service information to deliver effective repair recommendations and improve uptime.

The role requires five years of hands-on heavy equipment experience, strong English communication, and willingness to travel up to 60% to support customers and field

Qualifications

• High school diploma or GED required.
• Five years minimum experience as a heavy equipment service technician.
• Excellent written and verbal communication in English.

Responsibilities

• Serve as the dealership’s subject matter expert for complex equipment diagnostics and repairs.
• Act as the primary liaison between the dealership and Caterpillar engineering for technical support and product concerns.
• Assist technicians in diagnosing and resolving advanced hydraulic, electrical, engine, powertrain, and machine system issues.
• Submit, monitor, and manage technical support cases through Caterpillar’s Dealer Service Network (DSN).
• Provide technical support to Service, Parts, Product Support, and Sales departments.

Skills

Caterpillar diagnostics

Technical communication

Troubleshooting

Field support

Education

High school diploma or GED

Tools

SIS2GO

SIS

VisionLink

DSN

Job description

Western States Equipment Company seeks a Technical Communicator to support complex machine diagnostics and repairs, collaborating with Caterpillar engineering and dealership teams. You will interpret machine health data, diagnostic software, and service information to deliver effective repair recommendations and improve uptime.

The role requires five years of hands-on heavy equipment experience, strong English communication, and willingness to travel up to 60% to support customers and field