Senior Epic Trainer - HaBITTS

Henry-Ford-Health-2; Detroit (MI); On-site; USD 90,000 - 115,000; Full time

Job summary

Henry Ford Health seeks a Senior Epic Trainer to deliver Epic training as part of the HFHS EHR implementation. You will train diverse users and collaborate with instructional designers to improve curricula, logistics, and education materials, while presenting scripted content clearly to all roles.

Strong interpersonal and written communication are essential; the role requires adaptability and working hours that may include weekends or evenings to meet user needs.

Qualifications

• High School Diploma or G.E.D. required; 1–2 years in clinical info systems or clinical training needed.
• Bachelor’s degree in education, instructional design, IT or related field preferred.
• Associate’s degree from a two-year college or technical school preferred.
• EMR training/implementation experience a plus.
• Education/Training in Medical Assisting, Nursing, Health Care Admin, PM or IT preferred.
• 3–5 years computer-related experience in medical settings preferred.
• Ability to work variable shifts; training 7:00 AM–11:00 PM may occur.

Responsibilities

• Provide successful Epic training to diverse user groups.
• Deliver computer, workflow-based and procedural training.
• Collaborate with Instructional Designers on curricula and materials.
• Design curricula incorporating workflows and policies for HFHS systems.

Skills

Interpersonal skills

Verbal communication

Curriculum design

Training delivery

Epic training

Education

High School Diploma

Bachelor's degree preferred

Associate's degree preferred

Job description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

General Summary:

The Senior Epic Trainer is an Epic credentialed instructor responsible for providing successful training to a diversified audience for the HFHS implementation of an electronic healthcare record utilizing the EPIC system of applications. It will require flexible work hours to meet the needs of the user community. Under direct supervision, conducts moderately complex training and educational programs for Epic applications. Credentialed candidate will be providing computer, workflow based and procedural training. The Senior Epic Trainer will work with their Instructional Designers to complete operations improvement projects in the areas of curriculum design, logistics planning and education material development. Requires a strong skill set in interpersonal, written and verbal communication.

Qualifications

Education & Experience Required:

• High School Diploma or G.E.D. is required. One to two years of experience with specialized information systems in a clinical healthcare environment and/or one to two years of clinical/healthcare training experience are required.
• Bachelor’s degree in education, instructional design, information technology, clinical field or equivalent combination of education and experience, preferred.
• Associate's Degree or equivalent from a two year college or technical school, preferred.
• Experience EMR training and/or implementation a plus, preferred.
• Formal education & training in Medical Assisting, Nursing, Health Care Administration, Project Management or Information Technology is preferred.
• Minimum of 3 - 5 years computer related experience required preferably in a medical clinic setting or training in a hospital setting is preferred.
• Ability to work variable shifts: Training will be provided Monday through Saturday (possibly on Sunday). Training will be conducted from 7:00 AM - 11:00 PM to accommodate the large volume of end users.
• Knowledge of HFHS clinical and operational workflows, as well as policy and procedures is beneficial.
• Ability to consistently present scripted training materials to large groups, and to conduct engaging and effective training sessions to diverse audiences including management staff, nurses, medical assistants, ancillary support staff, physicians, mid-level providers (NP & PA) and others.
• Ability to design educational curriculum incorporating operational workflows and policies.
• Well respected by peers and management and viewed as a trusted resource.
• Patience, with the ability to adapt to challenging classroom situations & personalities. Outstanding customer service, people and organizational skills.

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