IT Manager - Testing, Change, & Environmental Relations

Henry Ford Health; Troy (MI); On-site; USD 110,000 - 160,000; Full time

Job summary

Henry Ford Health in Michigan is looking for an IT Manager to oversee testing, change management, and environment/release operations for Epic systems, ensuring safe and reliable delivery of functionality. You will lead a combined team and partner with IT, clinical, and operations to maintain readiness and quality.

The role emphasizes continuous improvement through metrics, tooling, and a 24x7 escalation stance for operational resilience and issue resolution.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Healthcare Informatics, or related field.
• Epic certifications preferred; SDLC/Release Management/ITIL preferred.

Responsibilities

• Lead the IT Testing, Change, and Environment/Release operations for Epic delivery.
• Coordinate enterprise change management and ITSM processes.
• Partner with clinical, operational, and IT teams to ensure readiness and quality.
• Drive continuous improvement through metrics and tooling usage.

Skills

Epic testing

Change management

Environment management

Release management

Cross-functional coordination

Analytics

Automation / AI tooling

ITSM frameworks

Communication

Education

Bachelor's degree in Information Technology

Healthcare informatics or related field

Job description

IT Manager - Testing, Change, & Environmental Relations

• Full-time

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.
Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.
Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

GENERAL SUMMARY:

The Manager - IT Testing, Change, and Environment/Release is responsible for the day-to-day leadership, coordination, and operational execution across Epic testing, Epic-aligned change management, environment allocation, and release management. This role ensures safe, predictable, and high-quality delivery of Epic functionality while protecting system integrity, clinical operations, and organizational readiness. The Manager leads a combined team supporting testing (integrated and supporting other test types), Epic change coordination, and environment/release operations, and serves as a key operational partner to application teams, infrastructure, PMO, and enterprise IT governance groups. The role operates within established enterprise change and governance frameworks while providing Epic-specific expertise, coordination, and execution. The Manager serves as a 24x7 operational escalation point and drives continuous improvement through process discipline, metrics, and effective use of tooling.

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor's degree in Information Technology, Computer Science, Engineering, Healthcare Informatics, or a related field.
• Minimum of five (5) years of experience in Epic or EMR testing, environment management, release management, and/or change coordination.
• Minimum of two (2) years of prior management or supervisory experience.
• Demonstrated experience operating within enterprise change management and ITSM frameworks.
• Demonstrated experience partnering with operational support teams to review post go-live defects and incidents, analyze trends arising from incident tickets, and feed those learnings back into testing strategy, scope, and process improvement activities.
• Practical working knowledge of automation, AI-assisted tooling, or productivity platforms used to scale testing, change, environment, or release activities without proportional increases in staffing (e.g., test automation, workflow automation, analytics, or AI-assisted planning and analysis).
• Strong analytical, written, and verbal communication skills.
• Proven ability to coordinate across technical, clinical, and operational stakeholders.

CERTIFICATIONS/LICENSURES REQUIRED:

• Epic certifications preferred, including Data Courier, HODs, or other environment-related certifications/badges.
• Certification or experience in SDLC, Release Management, Project Management, or ITIL preferred.

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