Hospital Billing - Senior Application Advisor

Nordic Global; United States; On-site; USD 130,000 - 190,000; Full time

Job summary

Nordic Global is seeking a Hospital Billing Senior Application Advisor to lead expert troubleshooting, configuration, and testing of Epic HB modules within Managed Services. The role includes overseeing customer engagements, guiding internal and customer teams, and ensuring high-quality support across complex hospital billing workflows.

You will mentor teammates, create process documentation, and contribute to continuous improvement through feedback and leadership.

Qualifications

• Active Epic Resolute Hospital Billing (HB) certification required.
• Post-secondary education or equivalent experience required.
• Epic HB Claims and Electronic Remittance or PB certifications/experience preferred; strong understanding of hospital billing workflows.
• 5+ years of experience implementing, training, or supporting Epic modules.
• Excellent written and verbal communication with ability to influence stakeholders up to C-suite.
• Experience with ticketing systems and change management processes.
• Strong customer service track record.

Responsibilities

• Perform expert-level troubleshooting to ensure integrity, integration, and stability of Epic applications for Nordic’s complex customers.
• Fulfill system requests by analyzing issues, translating needs into specifications, and performing build and testing.
• Anticipate impacts of changes to other apps and manage those impacts.
• Onboard and mentor new team members to client configurations and processes.

Skills

Epic HB Certification

Epic HB Claims / Electronic Remittance

Excellent communication

Mentorship / leadership

ITIL knowledge

Microsoft Office proficiency

Education

Post-secondary education or equivalent experience

Tools

Ticketing systems

Change management processes

Microsoft Office

Job description

Make a difference. Be happy. Grow your career.

The Hospital Billing Senior Application Advisor - Managed Services provides expert Epic EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution.

Key Responsibilities

• Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic’s complex customers
• Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing
• Anticipate the impact of changes to other applications and systems and take necessary steps to manage those impacts
• Oversee and participate in the onboarding of new team members to the customer support team, including orienting to unique client configurations and processes, and introducing employees to customer counterparts

Growth and Mentorship

• Explain complex system setups and impacts in ways that are easy to understand for internal staff and customer counterparts up to and including IT and operational leadership
• Create documentation that enables consistent process execution
• Identify opportunities to delegate work to support team member growth, with appropriate guidance and oversight
• Mentor and coach team members in both technical skills and soft skills such as time management, communication, project management, and escalation
• Provide timely, constructive feedback that builds confidence and supports continuous improvement

Skills And Experience

• Active Epic Resolute Hospital Billing (HB) certification required
• Post-secondary education or equivalent experience required
• Additional Epic HB Claims and Electronic Remittance, Professional Billing (PB), or related Revenue Cycle certifications and/or experience preferred, with a well-rounded understanding of hospital billing functionality, charge capture, claims processing, reimbursement workflows, workqueues, and integration points
• 5+ years of experience implementing, training, or supporting Epic modules
• Demonstrated alignment with Nordic’s core values (maxims)
• Proven problem-solving and technical skills
• Excellent written and verbal communication skills, with the ability to simplify complex concepts and influence stakeholders at all levels, including C-suite
• Proficiency with Microsoft Office applications
• Strong attention to detail and organizational skills
• Ability to work both independently and collaboratively within a team environment
• Experience with ticketing systems and change management processes
• Strong customer service track record
• Knowledge of ITIL processes, as well as prior management, project management, and system implementation experience preferred
• Demonstrated sound judgment and appropriate escalation practices

Additional Details

• Ability to participate in on-call rotations outside of core business hours, including nights and weekends
• Ability to travel up to 10%

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.