Senior Epic EHR Applications Advisor

Healthtech Inc; Madison (WI); On-site; USD 120,000 - 160,000; Full time

Job summary

Beaker Senior Application Advisor – Managed Services focuses on expert Epic EHR design, build, testing and advanced troubleshooting for Nordic clients. The role oversees customer engagements, mentors team members, and ensures system integrity across complex Epic environments.

Responsibilities include proactive analysis of workflows, change control adherence, and documentation. Travel up to 10% to Nordic Home office in Madison, WI is required; strong communication and problem-solving are

Qualifications

• Epic EHR design, build, and testing experience required.
• Strong troubleshooting, analysis, and problem-solving skills.
• Experience with change management and ticketing systems preferred.

Responsibilities

• Provide expert troubleshooting to ensure Epic applications' integrity and stability.
• Lead project and issue management, meeting SLAs and documenting actions taken.
• Document configurations, changes, and customer workflows; mentor junior staff.
• Coordinate with customer IT/operations and guide teams toward resolution.

Skills

Problem solving

Excellent communication

Independent work

Customer facing

Mentoring

Education

Post-secondary education or equivalent experience

Tools

Epic EHR

Ticketing systems

ITIL processes

Microsoft Office

Job description

Beaker Senior Application Advisor – Managed Services focuses on expert Epic EHR design, build, testing and advanced troubleshooting for Nordic clients. The role oversees customer engagements, mentors team members, and ensures system integrity across complex Epic environments.

Responsibilities include proactive analysis of workflows, change control adherence, and documentation. Travel up to 10% to Nordic Home office in Madison, WI is required; strong communication and problem-solving are