Senior Epic Clin Doc Analyst — EHR & Customer Solutions

Healthtech Inc; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Healthtech Inc is seeking an individual to handle advanced troubleshooting for EHR applications, focusing on customer needs and system integrity. This role includes fulfilling system requests and contributing to system testing and upgrades.

The ideal candidate will have experience with EHR modules, strong problem-solving abilities, and excellent communication skills. Active Epic Clin Doc or Inpatient Certification is required, along with a commitment to providing high-quality support and customer service.

Qualifications

• 1-5+ years of direct experience implementing, training, or supporting EHR modules.
• Active Epic Clin Doc or Inpatient Certification required.
• Ability to take on call rotations outside core business hours, including nights and weekends.
• Willingness to travel up to 10% of the time.

Responsibilities

• Perform advanced troubleshooting and problem-solving for EHR applications.
• Fulfill system requests by analyzing issues and performing testing.
• Contribute to decisions and manage multiple customer assignments.
• Provide outstanding customer service by building relationships and delivering high-quality support.

Skills

Problem-solving skills

Technical knowledge

Communication skills

Attention to detail

Organizational skills

Customer service

EHR implementation experience

Education

High school diploma or bachelor's degree in a related field or 8+ years of relevant experience

Tools

Microsoft Office

Ticketing systems

ITIL processes

Job description

Healthtech Inc is seeking an individual to handle advanced troubleshooting for EHR applications, focusing on customer needs and system integrity. This role includes fulfilling system requests and contributing to system testing and upgrades.

The ideal candidate will have experience with EHR modules, strong problem-solving abilities, and excellent communication skills. Active Epic Clin Doc or Inpatient Certification is required, along with a commitment to providing high-quality support and customer service.