Epic ASAP Senior Analyst - EHR Troubleshooting Lead

Healthtech Inc; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Healthtech Inc is seeking an Epic ASAP Senior Analyst to provide EHR design and troubleshooting services. The analyst will perform advanced troubleshooting and manage multiple client projects with minimal oversight.

This role requires a Bachelor’s degree in a related field or 8+ years of relevant experience, along with Epic ASAP certification. The ideal candidate should possess strong problem-solving skills, excellent communication abilities, and a proven customer service track record.

Qualifications

• Active Epic ASAP certification required.
• Minimum 1-5+ years direct experience with EHR modules.
• Ability to work independently and as part of a team.

Responsibilities

• Perform advanced troubleshooting within Epic applications.
• Fulfill system requests and perform issue analysis.
• Manage multiple customer assignments with minimal oversight.

Skills

Problem-solving skills

Excellent communication skills

Customer service

Detail-oriented

Proficient with Microsoft Office

Education

Bachelor’s degree in a related field or 8+ years of industry experience

Tools

Ticketing systems

ITIL processes

Job description

Healthtech Inc is seeking an Epic ASAP Senior Analyst to provide EHR design and troubleshooting services. The analyst will perform advanced troubleshooting and manage multiple client projects with minimal oversight.

This role requires a Bachelor’s degree in a related field or 8+ years of relevant experience, along with Epic ASAP certification. The ideal candidate should possess strong problem-solving skills, excellent communication abilities, and a proven customer service track record.