Senior Enterprise Wireless Engineer | Networking Support

Hewlett Packard Enterprise; Cupertino (CA); On-site; USD 120,000 - 243,000; Full time

Benefits offered by this job

Health & wellbeing

Development programs

Inclusive culture

Job summary

Hewlett Packard Enterprise is hiring for a senior networking role. The position involves owning and resolving complex Layer 2/3 networking and Wi‑Fi issues, building testbeds, reproducing customer problems, and coordinating with development teams to drive solutions.

You will act as a subject matter expert for Enterprise Wireless and Wired Networks. The role is onsite at a US location, with an emphasis on delivering reliable network experiences for customers while maintaining strong collaboration

Qualifications

• In-depth Knowledge in Layer 2 and Layer 3 Networking.
• In-depth Knowledge in 802.11 Wi‑Fi standards.
• HPE Router & Switch Certifications is a plus.
• Experience level: 7+ years.
• BA/BS/MS in EECS or related subject area.

Responsibilities

• Triage and Resolve Customer Support Escalations from multiple inbound channels.
• Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience.
• Build and maintain layer 2/3 network testbeds.
• Understand features and reproduce customer issues.
• File tickets on bugs found.
• Analyze logs and pinpoint root causes.
• Work with developers and drive solutions.
• Participate in relevant meetings and discussions and provide status reports.
• Ask good questions.

Skills

Layer 2/3 Networking

802.11 Wi-Fi standards

HPE Router & Switch Certifications

7+ years experience

Education

BA/BS/MS in EECS or related field

Job description

Hewlett Packard Enterprise is hiring for a senior networking role. The position involves owning and resolving complex Layer 2/3 networking and Wi‑Fi issues, building testbeds, reproducing customer problems, and coordinating with development teams to drive solutions.

You will act as a subject matter expert for Enterprise Wireless and Wired Networks. The role is onsite at a US location, with an emphasis on delivering reliable network experiences for customers while maintaining strong collaboration