Senior Wireless Technical Support Engineer

El Comeback; San Juan (PR); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits suite

Personal & Professional Development Programs

Flexible work arrangements

Job summary

El Comeback is seeking a Senior Wireless Technical Support Engineer to improve customer support for HPE. This hybrid role requires 6-10 years of networking experience, where the engineer will handle escalations, build network testbeds, and collaborate with developers. Ideal candidates must have a degree in Computer Science and strong knowledge in Layer 2/3 networking and Wi-Fi standards. HPE offers a suite of benefits supporting employee wellbeing and career development.

Qualifications

• Typically 6-10 years of experience in a related field.
• Experience in using and evaluating engineering design tools and software.
• Ability to effectively communicate product architectures.

Responsibilities

• Triage and resolve customer support escalations.
• Meet or exceed customer expectations on response quality.
• Build and maintain layer 2/3 network testbeds.
• Work with developers to drive solutions.

Skills

Knowledge in Layer 2 and Layer 3 Networking

Knowledge in 802.11 Wi-Fi standards

Excellent analytical and problem solving skills

Excellent written and verbal communication skills

Education

Bachelor's or Master's degree in Computer Science

Job description

Senior Wireless Technical Support Engineer

Our client, HPE, is looking for a Senior Wireless Technical Support Engineer.

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

- Full time

Responsibilities

• Triage and Resolve Customer Support Escalations from multiple inbound channels.
• Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
• Build and maintain layer 2/3 network testbeds.
• Understand features and reproduce customer issues.
• File tickets on bugs found.
• Analyze logs and pinpoint root causes.
• Work with developers and drive solutions.
• Participate in relevant meetings and discussions and provide status reports.
• Drives innovation and integration of new technologies into projects and activities in the engineering design organization.
• Provides guidance and mentoring to less- experienced staff members.

Education and Experience Required

• Bachelor's or Master's degree in Computer Science, Computer Engineering, focus in networking preferred.
• Typically 6-10 years experience.

Knowledge and Skills

• Knowledge in Layer 2 and Layer 3 Networking
• Knowledge in 802.11 Wi-Fi standards
• Using and evaluating appropriate engineering design tools and software packages to design components and solutions.
• Excellent analytical and problem solving skills.
• Conducting reviews of material specifications and hardware, software, and electrical component design.
• Evaluating forms of empirical analysis, modeling and testing methodologies to validate product designs and specifications.
• Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels.

Additional Skills

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

EEO Protected

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.