Senior Enterprise Vendor Relations Manager

Ncontracts; United States; Remote; USD 95,000 - 140,000; Full time

Benefits offered by this job

Paid holidays

Medical, Dental and Vision insurance

401(k) with company match

Flexible Spending Account

Mental Health Benefits

Paid Volunteer Time Off

Job summary

Ncontracts in Nashville, TN, is seeking an Enterprise Vendor Services Manager to own a portfolio of high-value enterprise accounts and ensure successful delivery of Vendor Compliance Services.

This role focuses on driving service execution, adoption of products, and strengthening client relationships. The ideal candidate brings strong customer-facing experience, excellent communication, and a desire to learn vendor management and third-party risk programs.

Qualifications

• 4+ years in customer success or account management.
• Experience with enterprise-level or strategic accounts.
• Experience supporting complex, multi-division or multi-location clients.
• Experience in a high-growth SaaS or B2B services environment.

Responsibilities

• Serve as the primary contact for an assigned portfolio of enterprise and strategic clients.
• Build strong relationships with operational leaders and executive stakeholders, including C-Suite contacts.
• Guide clients through their post-sales lifecycle, ensuring clarity on service timelines and deliverables.
• Respond to client inquiries and provide guidance on vendor management best practices.
• Identify account risks, service gaps, and opportunities for optimization.
• Coordinate the gathering of due diligence documentation with Vendor Operations.
• Assign and oversee work completed by TPRM Specialists, ensuring accuracy and timeliness.
• Monitor progress and communicate key updates to clients.
• Support client vendor services onboarding, annual service cycles, and training initiatives.
• Identify opportunities for account expansion and additional service adoption.

Skills

Executive communication

Customer service mindset

Organization & detail-orientation

Problem solving

Training delivery

Cross-functional influence

Education

Bachelor's degree

Vendor/Risk management certifications

Tools

Vendor management software

CRM systems

Job description

Ncontracts in Nashville, TN, is seeking an Enterprise Vendor Services Manager to own a portfolio of high-value enterprise accounts and ensure successful delivery of Vendor Compliance Services.

This role focuses on driving service execution, adoption of products, and strengthening client relationships. The ideal candidate brings strong customer-facing experience, excellent communication, and a desire to learn vendor management and third-party risk programs.