Senior Enterprise Systems Strategy Architect

Apple, Inc.; Sunnyvale (CA); On-site; USD 207,000 - 312,000; Full time

Benefits offered by this job

Employee stock purchase plan

Discretionary bonuses

Job summary

AppleCare Technologies is seeking a Systems Strategist to shape AppleCare’s enterprise-wide technology and systems roadmap in Sunnyvale. You will partner with IS&T, business teams, and ACT to guide architecture and strategy for key capabilities, ensuring alignment with AppleCare priorities.

You will lead architecture governance, drive modernization, and champion innovative technologies to uplift customer journeys and business outcomes.

Qualifications

• 10+ years of experience in enterprise IT.
• 3+ years in systems specification, design, and operations.
• Practical understanding of Agile, DevOps, and Product-led delivery.
• BCM and enterprise architecture framework knowledge.
• Hands-on familiarity with Agentic Workflows, AI, and ML technologies.
• Proven leadership and stakeholder management across cross-functional teams.
• Excellent verbal and written communication skills.
• BS in Information Technology, Computer Science, or equivalent experience.

Responsibilities

• Evolve technology and systems strategy services to support planning and development.
• Collaborate with ACT teams to improve governance, processes, and service delivery.
• Define, evolve, and maintain the AppleCare Enterprise Architecture framework.
• Identify technologies to uplift capabilities and streamline processes.
• Maintain architecture artifacts within the AppleCare Repository.
• Ensure designs align with platform capabilities and priorities.
• Guide blueprints using data, analytics, and BCM.
• Develop strategic overlays for executive technology prioritization.

Skills

Enterprise IT leadership

Architecture design

Agile methodologies

BCM knowledge

AI/ML familiarity

Stakeholder management

Communication skills

Education

Bachelor's degree in Information Technology or Computer Science

Job description

AppleCare Technologies is seeking a Systems Strategist to shape AppleCare’s enterprise-wide technology and systems roadmap in Sunnyvale. You will partner with IS&T, business teams, and ACT to guide architecture and strategy for key capabilities, ensuring alignment with AppleCare priorities.

You will lead architecture governance, drive modernization, and champion innovative technologies to uplift customer journeys and business outcomes.