Lead Solutions Architect, Contact Delivery & AI

Apple, Inc.; Sunnyvale (CA); On-site; USD 176,000 - 264,000; Full time

Benefits offered by this job

Comprehensive medical and dental cover

Retirement benefits

Discounted products and services

Tuition reimbursement

Relocation assistance

Job summary

AppleCare Technologies in Sunnyvale seeks a Solutions Architect to lead the design and deployment of contact delivery infrastructure for the AppleCare Support business. You will collaborate with engineering and business partners to shape enterprise architectures and drive impactful, scalable solutions.

Responsibilities include defining roadmaps, evaluating new technologies, and guiding pilots while ensuring security, reliability, and performance across platforms.

Qualifications

• 5+ years leading, designing, or architecting infrastructure projects.
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• Experience with enterprise cloud applications and migrations.
• Experience with AI/ML workflows.
• Strong communication and project management skills.
• Bachelor's degree in Engineering or CS or equivalent.

Responsibilities

• Lead design, development and deployment of contact delivery infrastructure.
• Partner with engineering and business teams to build roadmaps.
• Design cross-functional routing and infrastructure pilots.
• Analyze impacts of initiatives on routing and infrastructure.
• Provide technical guidance for AppleCare projects.
• Define technical business requirements for projects.
• Drive enterprise architecture strategies and roadmaps.
• Identify new technologies and pilot them for future use.
• Lead cross-functional initiatives to address business needs.
• Build strong cross-functional partnerships across teams.

Skills

Leadership experience

Communication

Project management

Analytical thinking

Problem solving

Education

Bachelor's degree in Engineering/CS or equivalent

Tools

Python

Perl

Shell

SQL

Splunk

Grafana

Genesys

SIP

Job description

AppleCare Technologies in Sunnyvale seeks a Solutions Architect to lead the design and deployment of contact delivery infrastructure for the AppleCare Support business. You will collaborate with engineering and business partners to shape enterprise architectures and drive impactful, scalable solutions.

Responsibilities include defining roadmaps, evaluating new technologies, and guiding pilots while ensuring security, reliability, and performance across platforms.