Systems Strategist, AppleCare Technologies

Apple; Austin (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Apple, Inc. is seeking a Systems Strategist in Austin to shape enterprise-wide technology and system decisions for the AppleCare Technologies (ACT) Systems Strategy and Solutions Architecture team.

You will partner with IS&T, AppleCare business teams, and ACT to design the enterprise landscape and guide the roadmaps. The role requires a strategic thinker with deep EA/BCM experience, strong leadership, and a proven ability to influence cross-functional teams.

Qualifications

• 10+ years in enterprise IT with architecture focus.
• Proven leadership and cross-functional collaboration.
• Knowledge of BCM and EA frameworks.
• Experience with modern delivery models (Agile, DevOps).
• Experience with AI/ML technologies preferred.

Responsibilities

• Evolve technology and systems strategy services for AppleCare.
• Define and maintain the AppleCare Enterprise Architecture framework.
• Partner with ACT teams to guide strategy and governance.
• Champion emerging technologies to uplift capabilities and journeys.
• Maintain architecture artifacts in the Architecture Repository.
• Align designs with platform capabilities and priorities.
• Inform executive decisions using data, analytics, and BCM.

Skills

Enterprise IT Architecture

Stakeholder management

Leadership & influence

Communication (verbal/written)

Agile/DevOps familiarity

Business Capability Modeling

Strategy & roadmapping

Data-driven decision making

AI/ML awareness

Solution design and operations

Education

Bachelor's degree in Information Technology or Computer Science

Tools

TOGAF

Agentic Workflows

AI/ML tooling awareness

Job description

Systems Strategist, AppleCare Technologies

Austin, Texas, United States Software and Services

As a Systems Strategist in the AppleCare Technologies (ACT) Systems Strategy and Solutions Architecture team, you will shape enterprise-wide technology and systems decisions that advance AppleCare's strategic objectives and business capabilities.

Description

In this role, you will partner closely with IS&T, AppleCare business teams, and the ACT team to solve complex enterprise challenges, identify strategic opportunities, and guide the AppleCare-wide systems roadmap. You will serve as a subject matter expert, directing and designing the overall AppleCare enterprise, capability, and solution landscapes.

Responsibilities

• Evolve technology and systems strategy services across AppleCare Technologies to support business planning and strategic development.
• Partner with ACT Business Engagement and Solutions Architecture practices to continuously improve architecture governance, processes, and service delivery across Product and Program Management teams.
• Define, evolve, and maintain the AppleCare Enterprise Architecture framework.
• Partner deeply with AppleCare business teams to identify and champion emerging and existing technologies that uplift capabilities, streamline end-to-end processes, and enhance customer journeys.
• Maintain comprehensive current- and target-state architecture artifacts within the AppleCare Architecture Repository.
• Maximize the value of existing platforms by ensuring solution designs and business requirements align closely with platform capabilities and strategic priorities.
• Guide strategic blueprints using data and analytics, customer journey mapping, and the AppleCare Business Capability Model (BCM).
• Maintain the AppleCare BCM and develop strategic overlays to inform executive decision-making on technology prioritization and value realization.

Minimum Qualifications

• 10+ years of experience in enterprise IT.
• Demonstrated track record in technical solutions and architecture, including at least 3 years in systems specification, design, and operations.
• Practical understanding of modern solution delivery models (Agile, DevOps, Product-led).
• Solid foundation in Business Capability Modeling (BCM) and enterprise architecture frameworks (e.g., capability building block mapping).
• Hands-on experience or working familiarity with Agentic Workflows, AI, and Machine Learning technologies.
• Proven leadership, stakeholder management, and influencing skills across cross-functional teams.
• Excellent verbal, written, and interpersonal communication skills.
• Bachelors degree in Information Technology, Computer Science, or equivalent practical experience.

Preferred Qualifications

• Direct experience architecting or delivering technologies within service, sales, and customer support domains.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple's workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.