Senior Architect - Global Customer Systems & Platforms

Apple, Inc.; Austin (TX); On-site; USD 180,000 - 260,000; Full time

Job summary

Apple is seeking an experienced Solutions Architect to own the end-to-end design of global customer-facing platforms within the AppleCare Sales, Service & Support space. You will translate complex business needs into scalable technical architectures across distributed systems, partnering with cross-functional teams across the organization.

In this role, you will drive design reviews, define interfaces, and ensure observability, availability, and performance at scale, while guiding stakeholders

Qualifications

• 10+ years in software engineering with a focus on system design or solution architecture
• Experience designing and documenting engineering specifications for inter- and intra-system interactions
• Experience architecting distributed systems for high availability and horizontal scalability

Responsibilities

• Own end-to-end system design for new business initiatives across the platform ecosystem
• Define interfaces, data flows, and integration patterns across a broad service ecosystem
• Author design specifications and technical user stories for engineering teams
• Champion architecture decisions and build consensus with stakeholders
• Lead design reviews focusing on fault tolerance, observability, and scale
• Define and agree SLAs, SLOs, and SLIs with engineering management and operations
• Ensure production delivery and hand-off to Operations and Production Support
• Serve as the technical authority guiding partner teams on design and integration
• Present strategies on modernization, capacity planning, and technical debt to leadership

Skills

System design

Technical architecture

Distributed systems

APIs and inter-service contracts

Domain-driven design

Leadership

Communication

Cross-functional collaboration

Problem solving

Agile methodologies

Education

BS/MS in Computer Science or related field

Tools

Java

Python

SOA

J2EE

Oracle

NoSQL

MongoDB

Job description

Apple is seeking an experienced Solutions Architect to own the end-to-end design of global customer-facing platforms within the AppleCare Sales, Service & Support space. You will translate complex business needs into scalable technical architectures across distributed systems, partnering with cross-functional teams across the organization.

In this role, you will drive design reviews, define interfaces, and ensure observability, availability, and performance at scale, while guiding stakeholders