Senior Enterprise Service Desk Engineer: Virtualization & HA

日本アバカス株式会社; Columbus (OH); Hybrid; USD 75,000 - 95,000; Full time

Job summary

日本アバカス株式会社 is seeking an Engineer for the Enterprise Service Desk role in Columbus, Ohio. This position involves designing and implementing customer-facing systems, ensuring a high level of client experience. You will lead projects and provide support to service delivery teams.

The ideal candidate has 5+ years of related experience, strong technical skills in Microsoft environments, and proficiency in customer relations. The role demands adaptability and a commitment to safety and quality in service delivery.

Qualifications

• Associates degree in a technology-related field or equivalent experience.
• A minimum of 5+ years of experience as a systems engineer.
• Required certifications: MCSA: Server Infrastructure or equivalent.

Responsibilities

• Deliver an excellent customer experience in all interactions.
• Resolve escalated service tickets and provide guidance.
• Assist clients with configuration and usability of systems.

Skills

Customer service skills

Problem solving

Technical documentation

Communication skills

Windows Server

VMWare

Education

Associates degree in technology related field

5+ years of experience in a similar role

MCSA: Server Infrastructure certifications

Tools

Microsoft Server Operating Systems

VMWare

Citrix

SQL and Exchange Servers

Job description

日本アバカス株式会社 is seeking an Engineer for the Enterprise Service Desk role in Columbus, Ohio. This position involves designing and implementing customer-facing systems, ensuring a high level of client experience. You will lead projects and provide support to service delivery teams.

The ideal candidate has 5+ years of related experience, strong technical skills in Microsoft environments, and proficiency in customer relations. The role demands adaptability and a commitment to safety and quality in service delivery.