Senior Enterprise Service Desk Engineer: Virtualization & HA

日本アバカス株式会社; Orlando (FL); Hybrid; USD 80,000 - 100,000; Full time

Job summary

日本アバカス株式会社 is looking for an Engineer for their Enterprise Service Desk in Orlando, Florida. This role includes designing customer-facing and internal systems, providing escalated support, and ensuring high-quality client experiences.

The ideal candidate will have at least 5 years of experience, relevant certifications, and a strong understanding of both on-premise and cloud infrastructures.

If you are skilled in troubleshooting and project management, apply to join a dynamic team focused on excellence.

Qualifications

• Minimum 5 years as a Systems Engineer in Microsoft Environments.
• MCSA certifications required (Server Infrastructure, O365).
• MSP experience strongly desired.

Responsibilities

• Deliver excellent customer experience in all interactions.
• Resolve service tickets and provide guidance.
• Lead complex projects and participate in project planning.

Skills

Problem solving skills

Client relationship skills

Excellent verbal and written communication

Knowledge of VMWare

Knowledge of Active Directory

Education

Associates degree in technology or equivalent experience

Tools

Microsoft Servers

VMWare

Citrix

Backup Technologies

Job description

日本アバカス株式会社 is looking for an Engineer for their Enterprise Service Desk in Orlando, Florida. This role includes designing customer-facing and internal systems, providing escalated support, and ensuring high-quality client experiences.

The ideal candidate will have at least 5 years of experience, relevant certifications, and a strong understanding of both on-premise and cloud infrastructures.

If you are skilled in troubleshooting and project management, apply to join a dynamic team focused on excellence.