IT Service Desk Analyst - Frontline Support & Troubleshooting

日本アバカス株式会社; Columbus (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

日本アバカス株式会社 is seeking an Analyst for their Enterprise Service Desk in Columbus, Ohio. The Analyst will serve as an initial point of contact for triaging and resolving IT-related support requests, ensuring a world-class client experience.

Ideal candidates will have an Associate's Degree in Technology, 2-5 years of experience with Microsoft environments, and strong problem-solving skills. Preferred certifications include Network+ and Security+.

Qualifications

• 0-2 years of MSP specific experience preferred.
• Network+ and Security+ certifications preferred.
• 2-5 years of experience with Microsoft environments required.

Responsibilities

• Serve as the first point of contact for all IT-related support requests.
• Troubleshoot and resolve basic desktop, software, network, and hardware issues.
• Maintain accurate documentation of all support requests and client interactions.

Skills

VMWare

Citrix

VPN

Terminal Services

Windows operating systems

Microsoft Office Suite

Cloud applications

Basic networking concepts

Remote troubleshooting tools

Education

Associate's Degree in Technology or related field

Job description

日本アバカス株式会社 is seeking an Analyst for their Enterprise Service Desk in Columbus, Ohio. The Analyst will serve as an initial point of contact for triaging and resolving IT-related support requests, ensuring a world-class client experience.

Ideal candidates will have an Associate's Degree in Technology, 2-5 years of experience with Microsoft environments, and strong problem-solving skills. Preferred certifications include Network+ and Security+.