Senior Enterprise Service Desk Engineer: Virtualization & HA

日本アバカス株式会社; Fort Lauderdale (FL); Hybrid; USD 70,000 - 90,000; Full time

Job summary

日本アバカス株式会社 is looking for an Engineer for the Enterprise Service Desk to design and implement systems across cloud and on-premise infrastructures. Responsibilities include resolving complex issues, leading projects, and maintaining high levels of customer satisfaction.

The ideal candidate has a background in Microsoft environments with at least 5 years in a similar role, alongside necessary MCSA certifications. A strong understanding of various technologies and excellent communication skills are critical.

Qualifications

• Associates degree in a technology-related field or equivalent experience.
• 5+ years as a Systems Engineer in Microsoft environments.
• Required certifications: MCSA for Server Infrastructure and O365.

Responsibilities

• Deliver excellent customer experience in all interactions.
• Resolve escalated service tickets and provide guidance.
• Lead teams on complex projects involving system migrations.

Skills

Problem solving

Client relationship management

Windows Server

VMWare

Communication skills

Education

Associates degree in technology

MCSA certifications

5+ years in relevant role

Tools

Active Directory

SQL

SharePoint

VMWare

Citrix

Job description

日本アバカス株式会社 is looking for an Engineer for the Enterprise Service Desk to design and implement systems across cloud and on-premise infrastructures. Responsibilities include resolving complex issues, leading projects, and maintaining high levels of customer satisfaction.

The ideal candidate has a background in Microsoft environments with at least 5 years in a similar role, alongside necessary MCSA certifications. A strong understanding of various technologies and excellent communication skills are critical.